EyeQueReviews of eyeque.com

Response from EyeQueJan 29, 2020

Hi Syed, you do not need to provide any credit card information to create an account with us on our website or for any of our apps. We do however, require a credit card for any EyeQue device orders. Please let us know if there's anything we can do to help you out with your account and thank you for leaving a review.

Response from EyeQueJan 29, 2020

Hi Laura, pairing the bluetooth requires a few steps depending on the type of phone you have and does not pair like other devices like speakers. We have a great tips video specifically for bluetooth pairing here: https://www.youtube.com/watch?v=iK-7zvt0ZVU. Thank you for giving EyeQue a try, we sincerely appreciate your feedback.

Response from EyeQueJan 30, 2020

Thank you for adding to your review. We understand your frustration. Our top priority is expanding access to eye care for those who have limited access and to those who want to take a more proactive approach to their vision. We're truly sorry that the bluetooth connection of our device requires Android to has to ask for your location/contacts. We have no interest in that information, we just want to help people test their vision. Reaching out to customers and hearing their feedback is another top priority for us. This is new technology and a new concept, and in order to improve, we need to hear from as many customers as possible. Us, among thousands of other companies use review platforms such as Trustpilot to help in that effort. If you'd like to start a return process, please email [email protected]. Additionally, we will remove your email from our database so you are no longer contacted by EyeQue or Trustpilot. Again, thank you for leaving a review. Your feedback is valuable and will be shared amongst the team.

Response from EyeQueJan 29, 2020

Hi Phillip, thank you so much for taking the time to provide feedback. If you are using the VisionCheck or Personal Vision Tracker, we have really great tips and troubleshooting videos on our youtube page. Off the bat, a huge tip that helps our users is to take the test sitting down with your elbows resting on a table. Also, it's important to turn up your screen brightness to help with seeing the red and green lines. Please let us know if these tips help or not, we'd love to help you to the best of our ability so reach out to us at [email protected] any time!

Response from EyeQueJan 29, 2020

Hi Steve, the prescription range is between +8.00 and -10 diopters for spherical, and -4.00 for cylindrical. So if you are beyond this range, that explains why you had some issues. If you are within this range, we suggest taking the test at a dining table or counter to rest your elbow - this will prevent your arm from getting tired! Please let us know if you'd like further assistance and thank you for taking the time to leave a review.

Response from EyeQueJan 29, 2020

Hi there, there is no additional charge to run our app or device on different or newer phones. There is however, a $4.99 annual subscription. The first year is free with purchase and if you've used your device for over a year, there is an additional $4.99 charge for the next year. Please let us know if you have any other questions regarding our subscription fee at [email protected]. Thank you for the feedback!