The eyeque equipment arrived quickly. The bundle is nicely packaged with the case. I loaded the apps on my phone, watched the tutorial and tried it. It was relatively easy to set up and connect to the phone. I did the tests both with and without my glasses. The readings I received matched my prescription from two and a half years ago. I was pretty confident my prescription had not changed and this proved it. With everything shut down because of COVID-19 I have been unable to see the ophthalmologist but am looking to get new glasses so I feel confident in using my previous prescription.
RW
Randy W.
I was not able to use the product.
I was not able to use the product.
I suspect the problem was due to some type of 'convergence' issue with my vision. With one eye closed I could see the bars as the documentation indicated. However, when I opened the other eye, the bars, etc. disappeared. I was really hoping this product would work out for me.
The return process seemed a bit slow. I ultimately received the return shipping label, etc. It did take a few days. I am likely spoiled by the immediate way that Amazon processes returns. Something to think about.
Please keep me in mind if the product changes in the futures in a way that you think might accommodate my situation.
JB
Julie B.
This device takes a little practice at…
This device takes a little practice at first to get familiar with but the results are very accurate and convenient. I have been able to purchase much needed glasses online without having to go to an optical center. During this pandemic that has been a great relief.
RN
Richard N.
9 x 3 times.each eye
9 x 3 times.each eye? Are you kidding me? And directions poor, hardnto follow, keeping eyebstraught and focussed same time almost impossoble. A trip to doctor is about same costs with insurance. So...why?
Response from EyeQueJul 10, 2020
Hello Richard, thank you for your review.
Eyes are one of the most complex organs on the human body, and to estimate what someone may need for vision correction without any prior information is not an easy task. Without enough data points (test results), it's impossible to give an accurate EyeGlass Numbers to be used to track vision changes and order glasses online.
There is definitely a learning curve to using our refraction products, but our users report that the task gets much easier and faster (2-3 minutes per full test) after the first few rounds. We have a dedicated support team to answer any questions you have.
Regarding the cost of the device-- Our goal is to provide affordable device to those in need. It's a good tool to use if you only want updated numbers to order glasses online. However, it is not a replacement for the eye doctor, as our products do conduct vision health exams-- So comparing the cost of our products to a trip to the eye doctor's office and insurance is not a fair comparison.
Please let us know if need any help with conducting vision tests, or if there's any questions we can answer. You can reach us at [email protected] or via chat on our website (EyeQue.com).
KA
Kayla
Support ignores RMA requests
Support ignores RMA requests, they ask for another email if they don’t get back to you, then they ignore the second request.
Response from EyeQueJul 10, 2020
Hello Kayla,
Thank you for your feedback. We apologize for the delay-- Please be assured that we did not intentionally ignore your request and take our customer's experience very seriously. We've made contact with you via email- Please let us know if there's else we can assist with.
TF
Tony F.
Measurements were not accurate
My colleague and me tried it, and we both got the same result - measurements were not accurate! And it's not easy to be used. BTW, I installed the app in two android devices, and the app always stopped on one of them. Simply speaking, wanna ask for refund!
Response from EyeQueJul 1, 2020
Hello Tony, thank you for reaching out!
We take negative feedback very seriously as we want our customers to have the best experience possible. Hence, we took a look at your test results-- One of your accounts had two *very* different sets of data, meaning that one of the account was shared/used by two different people. Unfortunately, because of how complex human vision is and how difficult it is to calculate corrective power, we ask that our users not share accounts. Our proprietary algorithm analyzes all test results under the same account profile to produce accurate vision results. If you'd like, we can help you remove some of the data so you can start over and try again. Let us know!
We understand that the device is not intuitive, and that's because there is nothing like it in the world! Just like learning how to ride a bicycle for the first time, most of our users report a "learning curve"-- The process becomes very easy after just one or two trial runs. We hope you can give it another shot!
We have not received any recent reports of our app crashing on android phones, and would like to investigate if you could provide us with more information.
We appreciate your support. As always, we are here to help. Please contact us directly at [email protected] whether it be to remove test data, get more instructions on how to test better, or get a refund.
Thanks so much and happy vision testing!
Phoebe@EyeQue
RV
Ronald V.
I wrote to you with a question. ?!?!
I wrote to you with a question. You haven't responded to me yet. I find that nearly unacceptable. Can you respond so I can leave you a positive review?
GB
Gail B.
Thank you
Thank you, the advise you gave helped me to customize the phone settings which allowed the EyeQue app to load.
