EyeQueReviews of eyeque.com

Response from EyeQueJul 27, 2020

Hello Richard, Thank you for your feedback. We've actually made several attempts to contact you since your first return request on 7/13. We are unsure of why those emails (one on 7/13 and two on 7/22) were not reaching you and apologize for the delay. Depending on your email setting, our email responses (from [email protected]) may have landed in your spam or junk folder. We've received your most recent support request on 7/24 and will be getting back to you shortly with instructions to complete your return. We appreciate your patience and support!

Response from EyeQueJul 22, 2020

Hello Zeyderez, Thanks for your feedback! Our Insight vision screener uses the "tumbling E" chart which requires you to swipe in the direction of the opening of the letter E. If there are multiple letter E's on the screen, a small dot (.) indicates which letter E you should swipe for. Most Insight users found the tutorial video to be very helpful. We encourage you to use it a few more times to get the hang of it! The Insight vision screener is clinically proven to give comparable results to a traditional eye chart, and we are here to help if you need additional support. Please find us at [email protected], or via chat on our website during business hours. Thanks again!

Response from EyeQueJul 24, 2020

Hello Zada, Thank you for your feedback. Many of our users report a learning curve and about 15 minutes of practicing and "playing around with it", before getting the hang our products. Given that we offer a brand-new product and technology that has not been available in the market before, it does take some effort to master. We have a dedicated support team, and detailed product tutorials to help you with the process. We'd love to help! Let us know at [email protected].

Response from EyeQueJul 20, 2020

Hello T Slater, Thank you for taking the time to let us know! We are saddened to hear about your experience and would love to reach out to provide more personalized support. While it's true that our product is not the most intuitive to use (there are no product like ours in the market)-- most of our customers report a learning curve and dramatically improved ease of use after two tests. We'd also love to look into your Try-On Glasses experience and find out what we can do to make things right. Please reach out to us at [email protected]!