EyeQueReviews of eyeque.com

Response from EyeQueAug 13, 2020

Dear Larry, Thank you for your review! The reason that you are receiving an "inconsistent" test message from your device is that your results are not consistent enough to generate a set of EyeGlass Numbers. It may be because you have a high spread of testing data, an outlier that may be affecting your data or; in rare cases; multiple users using the same account. Since you do state that you cannot see the lines, this may be what is causing the issues for your final results. You'll always want to make sure that your PPI is calibrated correctly, that you're not in a zoom mode and that the EyeQue logo is facing you (or the charging port) when attaching it to the screen. This will make sure that you're seeing the lines properly.

Response from EyeQueAug 13, 2020

Hi Mona, Thank you for your review! We do apologize; our agents are working on your return and were asking some questions about your results. We do like to collect data and see what the differences between our EyeGlass Numbers and a measurement from an optometrist or ophthalmologist. We're still willing to do the return, we'd just like to know how different those results are. If you were measured by an ophthalmologist, make sure that you do convert the cylinder from positive to negative as we present our numbers in the same way an optometrist would.

Response from EyeQueAug 13, 2020

Hi Rafael, Thank you so much for your review. We are happy that we were able to help you get your Try-On glasses to you quickly and that you were satisfied with your EyeGlass Number results.

Response from EyeQueAug 13, 2020

Hi David, Thank you for the review! We hope that you're enjoying your Vision Monitoring Kit. If you ever need help, please reach out to our support team.

Response from EyeQueAug 10, 2020

Thank you, Kimberly!

Response from EyeQueAug 10, 2020

Thanks so much, SK!