EyeQueReviews of eyeque.com

Response from EyeQueAug 10, 2020

Hello Angela, Many of our users report a learning curve when using for the first time. Many also expressed that once they "got the hang of it", that the process was very fast and easy. We offer step-by-step practice sessions in app and a dedicated support team to answer any questions you may have. On another note-- All of our products come with a 30-day money back guarantee. Let us know how we can help at [email protected].

Response from EyeQueAug 10, 2020

Hello there, Many of our users report a learning curve when using for the first time. Many also expressed that once they "got the hang of it", that the process was very fast and easy. We offer step-by-step practice sessions in app and a dedicated support team to answer any questions you may have. On another note-- All of our products come with a 30-day money back guarantee. Let us know how we can help at [email protected].

Response from EyeQueJul 31, 2020

Hello Joel, Thank you for your feedback. We have a dedicated support team who can help walk you through the process. Many of our customers report a learning curve -- It typically takes someone to complete one to two full tests to get the hang of things. A lot of our users also found our tutorial video and practice session (built into the app) to be very helpful. If you'd like additional support, drop us a note at [email protected], or contact us via chat (during business hours) on our website at EyeQue.com. We appreciate that you took the time to try our product and would do anything we can to make this a great experience. Thanks again!

Response from EyeQueJul 31, 2020

Hello Kristen, Thank you for your feedback! I believe the "different scores" and "never stabilized" you've mentioned is referring to the individual test results. Human vision fluctuates throughout the day and it's very natural for you to receive different readings using our product. Fun fact--visiting two different eye doctors with the same day will yield two receive different prescriptions. The individual test results shown to you are based on each test you've taken-- It's provided for tracking purposes only. The numbers that you can use to order glasses, shown on the app's dashboard, are called "EyeGlass Numbers". The EyeGlass Numbers are calculated based on a proprietary algorithm and uses all individual test results; this number does not change often but will become more accurate with more test results. I looked into your account further and noticed that your overall test results are fairly stable. We would love to go in-depth on your vision data and offer more explanation on the numbers. We will send you a direct message to follow up. If you are interested in testing the accuracy of your EyeGlass Numbers, we offer Try-On Glasses as a low-risk option. Thanks so much! Love, EyeQue Team

Response from EyeQueJul 31, 2020

Hello David, Thank you for your feedback! I believe the "different numbers" you are referring to are the individual test results. Human vision fluctuates throughout the day and it's very natural for you to receive different readings using our product. Fun fact--visiting two different eye doctors with the same day will yield two receive different prescriptions. The individual test results shown to you are based on each test you've taken-- It's provided for tracking purposes only. The numbers that you can use to order glasses, shown on the app's dashboard, are called "EyeGlass Numbers". The EyeGlass Numbers are calculated based on a proprietary algorithm and uses all individual test results; this number does not change often but will become more accurate with more test results. I looked into your account further and noticed that your overall test results are fairly stable (you are an EXCELLENT user!) We would love to go in-depth on your vision data and offer more explanation on the numbers. If you are interested in testing the accuracy of your EyeGlass Numbers, we offer Try-On Glasses as a low-risk option. If you'd like to get more information on your test results, please reach out to us at [email protected], or chat with us on our website (available during business hours). Thanks so much! Love, EyeQue Team

Response from EyeQueJul 29, 2020

Hello Joe, Thank you for your feedback. We have been experiencing an influx of support tickets since the pandemic, as many people are lacking access to their eye doctor. It did, indeed, took us a few more days to get back to you-- we appreciate your patience! We also offer a in-real-time chat option on our website, which is available during weekdays, if you ever need to get a hold of us quickly. Based on your initial note, we've sent some tips on re-entering your device serial number. We also offer a 30-day money back guarantee if you are unhappy with your purchase-- It happens! It's our goal to provide you with the best experience. Let us know how you'd like to proceed! Thank you, and happy vision testing! Love, EyeQue