EyeQueHome | Vision Test From Home | EyeQue
EyeQue (eyeque.com) has 1,153 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Scot R.
A complete waste of money. I had high hopes for this but it fell short.
Response from EyeQueAug 18, 2020
Hi Scot, Thank you for the review; have you recently reached out to customer support regarding your device issues? Based on your usage history, you've used each of our devices at one time or another. We'd love to talk to you about the inconsistencies that we see with your results. Please reach out to us when you're able to.
Domenick
I trust the readings from their system more then any prescriptions I have had in the past. I can take all the time I need to get my prescription. Versus a technician rushing me through the examination. Also I know that the more test I take the better chance I have of getting a more accurate result. Amar in customer service has been excellent in her response to my unique issues. During these times when I didn’t really want to make a visit to a doctors office, this system allowed me to purchase eyeglasses over the Internet. I found that I see better using the prescription from this system then I have from my old glasses.
Response from EyeQueAug 13, 2020
Hi Domenick, Thank you for your review! We really appreciate all the feedback we get and couldn't be happier than hearing back from a very happy customer.
James H.
I tried to return my product because I was dissatisfied and customer service refused to send my return information. When contacted again, I was ignored. I would give less stars if possible.
Response from EyeQueAug 13, 2020
Dear James, Thank you for your review. Our support is currently are not a 24/7 ticketing service, so we did not receive your message until we were actively responding to tickets. We have sent your return label for your order, please confirm with the agent once you receive it. While we know that you are frustrated, we full are accepting the return. Please confirm with the agent that the return label has been received.
Chad E.
This worked perfectly. It definitely takes a few practice runs to get used to how this works and the instructions could be slightly more clear. For example, you have to hold the third button down to advance the test, pressing it doesn't do anything. I was able to order glasses online and they work perfectly with the prescription numbers I got from EyeQue.
Response from EyeQueAug 13, 2020
Hi Chad! Thank you so much for the kind words of your review. The touch sensors can be a bit tricky, but as long as you use the pad of your finger you'll be able to use them with ease.
Brian
Still waiting for the test glasses. Not sure what to think of it.
Response from EyeQueAug 13, 2020
Hi Brian! It looks like our Try-On glasses were received on the 20th of July based on the tracking information. If you haven't received them, please reach back out to our customer support so we can help and follow up with our shipping partner. If the package was lost then we can also create a new pair of Try-On glassess for you.
BARNEY F.
Don't think i will be able to use. Can't seem to see the red and green lines most of the time,,,a real pain
Response from EyeQueAug 13, 2020
Dear Barney, Thank you for your review; have you had a chance to reach out to our support team? If you are unable to see the red and green lines, you want to make sure that the device is mounted with the EyeQue logo pointed towards you and, if using an Android device, that the PPI is properly calculated as well as having the resolution of your device is set to it's maximum (if possible). If you are still having issues, please contact our support team and we can guide you through some tips.
William
The EyeQue takes some getting used to to be able to see the bars with both eyes open. I am disappointed that the test glasses are distance vision only. I have an eye doctors appointment coming up so will be able to review the Rx I got with theirs. I will continue to use it sporadically after that to check my vision.
Response from EyeQueAug 13, 2020
Hi William, Thank you for your review of our products. The Try-On glasses are designed to just test your EyeGlass Numbers which are, inherently, just distance vision measurements. We are looking in to creating more options for the Try-On glasses, but we want to make sure that the user's EyeGlass Numbers are working for them first and foremost. We hope to hear a positive outcome to your further use of the device.
Sam S.
Very hard to use. Very big learning curve
Response from EyeQueAug 13, 2020
Dear Sam, Thank you for your review! We do understand that the learning curve is a bit high, but the more that you are able to use and practice with the device, the better the results will be. Please reach out to our support staff and we can definitely help you with some tips to help make that curve a little easier for you.
