EyeQueReviews of eyeque.com

Response from EyeQueSep 1, 2020

Hi there, thank you for your feedback. I'm sorry to hear you had difficulty using the VisionCheck. I will reach out separately with additional tips, but here is a link that may be helpful with when using the VisionCheck: https://www.eyeque.com/support/#visioncheck

Response from EyeQueAug 26, 2020

Dear Gary, Thank you for your review; we appreciate any feedback that we receive from our customers. Can you contact our support team and let us know what was the issue with your Try-On glasses? Just based on the tests that we can see, there's not a whole lot of deviation between each of the tests. Your last review stated that the results were very close and we'd love to have a chat with you. A support agent will be reaching out to you to discuss this further.

Response from EyeQueAug 26, 2020

Hi Christi, Thank you for your review; we appreciate any feedback that we receive. One of our agents should be reaching out to you to discuss your results. Based on what we can see, your spread for all of your tests (a minimum of 3 is required to obtain EyeGlass Numbers) is low and the tests are really consistent. We'd like to see how we compare to your last measurement and where our device may be deviating from your last measurements. Once our agent has reached out to you, please respond as soon as possible so we can go over your results with you.

Response from EyeQueAug 21, 2020

Dear Richard, Thank you for your feedback, we appreciate any and all types of feedback we receive as it helps us improve not only our product, but our process. We have reviewed the tickets for the issues that you sent in about the buttons and based on your responses, it was assumed that you just wanted a refund and not an exchange. Our agent did address your issue with overlapping the lines and using the 3rd touch sensor to change the angle. We do understand that the touch sensors can be a bit frustrating, but it does require that someone lay the pad of their finger on the button for 3 seconds instead of pushing down on the sensor like you would a button. The agent did go back and forth on the tickets with you trying to help with the sensor issue. Once you requested the refund, the agent did comply with your request. If you had wanted an exchange instead, we would have more than happily done an exchange for you. We do apologize if it was assumed that you wanted to just do a return and we'll take that into account for further requests.

Response from EyeQueAug 22, 2020

Hello there, Thank you for your feedback. We're sorry to hear you encountered difficulties using the VisionCheck. In regard to not seeing the lines, please be sure your phone's screen light is at the brightest setting possible, while still at a comfortable level. If you have a certain level of color deficiency, specifically red-green, seeing the lines will be difficult. The 3 circles on the top of the VisionCheck are actually haptic sensors, and will not respond correctly if too much pressure is applied. A tap from the pad of your finger, just like when using your smartphone, is all that is needed to trigger the sensors to move the lines. You will feel the device vibrate as well. If you feel that your unit is defective, please reach out to our support team who will help troubleshoot the issue, and/or help with an exchange or return. As an alternative, perhaps you can give the Personal Vision Tracker a try.