EyeglassesdepotReviews of eyeglassesdepot.com

BUYER BEWARE! High pressure to submit your eyeglasses after you fill out their form for quote estimate. Bait and switch service. I sent Eyeglasses Depot my Tiffany sunglasses asking for lens replacement. The first quote came back with cost for crystal replacement in addition to the lenses. I contacted them immediately because my glasses don't have ANY crystals on them. Were they confused with another order? They said, "typo" and revised the quote as lenses only and I provided $125 payment. I waited for glasses to come back and during this time was sent two more emails: 1) offer of $5 rebate if I submit a positive review for them before my glasses come (I said no, I want the glasses first) and 2) an email asking me to send their technician a tip (I said no, I want the glasses first. The glasses arrived shortly after that. The problem is the glasses I received are NOT mine. They are imitations of mine. They have 6 crystals (actually, only 5 since 1 is missing.) The crystals act as rivets to adhere the lenses to the replacement frames. There were NO rivets or crystals on my Tiffany glasses. My lenses fit securely within the frames. The "new" lenses are riveted on top of the frames. The stems are different. The hinges are different. The nose bridge is different. The gold color is different. These are not my glasses, it’s obvious. The salesman texted me, wrote that I was being “unethical” and should remove my negative reviews. I am being asked to take down my review first, then they will “do everything we can to make it right.” But no one has offered to return my original glasses to me and no one can explain why the pair that I received has crystals all over it. I want an explanation and solution before any consideration to change this review.

so far i am in the beginning of my contact with eyeglassesdepot i loved their website and the ease of getting my glasses to them. i just shipped my item to them will know more later.

If I could leave NO stars, I would. Sent 2 pairs of Ray Bans in to be fixed- after no communication on their part, they finally respond with this" Sorry for the delay, but NYC just blew up and we cannot get to our factory". After their harrassing emails, texts and phone calls, I told them where to shove it but not before I filed a claim with the BBB. Now they tell me they lost my glasses. Looking into further means to shut down this SCAM of a business.

Ordered frames from Eyeglassesdepot to replace my broken ones. Upon receiving bank notification of charges I noticed a duplicate charge from "eyewear order.com" with no phone# to contact. Brought my concern about the double billing and the unrecognizable vendor to my bank to investigate. Received an angry email from someone at Eyeglassesdepot Customer "service" claiming I should had called the merchant first and that my "claim" had cost him/her $70 in fees. The email was impolite and whiny and send with with CAPITALIZED letters. I politely replied explaining the reason for my investigation request and—without requesting any further evidence or documentation—proceeded to "reimburse" $35 of their so called charges. (To this moment the company has still not send me any copy of any document requesting them to pay the alleged fees,or any evidence that such fees have actually been paid for by them). I followed up with an email making a suggestion of how to avoid this from happening with other clients. Again, they rudely responded: "You bought GLASSES. That is eyewear". Since, after shipping the frames, they invited me to send a review to trustpilot, I obliged by giving them a very poor rating on customer services, given the rude, condescending, unprofessional tone, attitude and style in which they interacted with me. I also plan to submit a complain to my regional BBB and to my state Department of Customer affairs regarding this matter. After reading other negative reviews about this Company's Customer Services, I would have to agree that this is not a company I can recommend to anyone else.

NO STARS, none. Visited their web sight for INFORMATION ONLY. These people pre printed a shipping label with out any reply as to cost or even if they could repair. They ask for NO information about my glasses. Now I am being harassed to pay for a shipping label. They have not talked with me only electronic mail. Class action law suit being filed in Virginia. I intend to join in the litigation. Mean while intend to work with Federal agency as appropriate to stop this nonsense.

Very happy 😊 My wish was remembered and I got a message when it was in stock.

Extremely unprofessional, non-service minded staffs who just want to take your money. I ordered a White pair of Maui Jim glasses. They were not in stock. The service team keeps pushing me to take others. They really dont listen to you! Just a warning. After the 20th email and contact to sales team, the order finally canceled. Dont use these. WARNING!

Since on the beginning the customer support was on it's place, very patient and kind. I ordered my Armani sunglasses and they came on the exact date in perfect condition and the right size.