EyeglassesdepotReviews of eyeglassesdepot.com

Great, fast service.

I was a little skeptical at first, I used to use Hilco for repairs, but I have to admit that your service is far better! The workmanship is exceptional!!! I’m a customer for as long as I wear glasses

eyeglasses depo repaired my frame which was my favorite and replaced the lens to the exact spec of original. so now my frames and lens are like new again. really pleased with the finished product.

I was going to use them to fix my broken glasses and initiated a repair ticket...then came the non-stop EMAILS AND TEXT MESSAGES saying I hadn't mailed my package! I answered again and again that I wasn't near them & couldn't mail for a week. Still the emails asking...so I got a feeling and searched their reviews. I'm sorry, but 30% 1 star reviews?!? So I canceled my repair request and am now being harassed more!!! Saying you will fix for free?? The reviewers are complaining of: getting DIFFERENT eyeglasses back!; being charged $12 to get them back - what happened to risk free?; being asked for a tip before the glasses are returned???; and asking for a good review BEFORE receiving the item back?? Are you kidding? Oh! And they bragged that they can overcome your SPAM filter - because I answered I was angry because I had reported them as spam but keep getting emails! Sounds like a real "Go To" business

Found these guys online and they came through. I ordered a discontinued frame, they had one, but it was broken. Do they worked hard to get me another frame and then they got it to me quickly. I love these folks and will definitely order my sunglasses from them. Highly recommended!

I am a buyer and analyst for a manufacturing company. I do business with companies all over the world. I have never experienced anything like this in my life. It starts with multiple emails asking why I did not use the free shipping label, when I had. When I inquired as to why they keep asking me about it, I received an email that said they did not have my item when I provided tracking that proved they did. Right away I received numerous emails asking for payment. In spite of some warning flags, I almost paid it but when I got to the last page, the price changed. I asked for the return of my glasses with no repairs. I still received numerous email asking for payment to repair. Finally they acknowledge the return. I asked for an address to initiate a call tag for their return, it was ignored. I finally relented and paid for shipping and they included a .99 charge for nothing. It is now more than two weeks later, I still have not received my eyeglasses back and someone from their company, hard to tell who because there are three different names on their correspondence, asking for a tip! I have never experienced anything like this and I actually asked whoever it was if they were crazy. A tip? I received several nasty emails from them. For the record, I am a very good tipper for good service, but I do not tip the grocery store clerk, the nurse, or the stewardess. This company seem sketchy.

I had the most horrible experience with this company, and I am still trying to get my money back! First, i am not a competitor. I am a real customer. Second, I hate writing bad reviews, but felt compelled to do this to protect others. -I ordered my glasses on November 2nd. After a few weeks, I checked in with the seller and was told I should have known they were being delayed because they were being shipped from Europe. I finally received them in December 10th. Before I even received them, I was contacted repeatedly about leaving a positive review and sending them a “gratuity”. -The glasses were not what I ordered. They were a different style, came without the Chanel packaging, and appear to be subpar quality (I don’t think they are authentic, and it doesn’t help that they were shipped from an Eastern European country that has no Luxotica distribution center). -I contacted seller requesting to send back the glasses and to get a refund. First, he told me the glasses I ordered were discontinued and I should keep the ones he sent for a discount. Then he told me he would get me the glasses I ordered. Between all of this, there were an influx of rude and unprofessional messages and phone calls. The seller kept trying to bargain, making this feel more like a swap meet transaction than the purchase of sunglasses from a reputable seller. -After much back and forth, seller offered to issue a refund if I took down my negative review. I took down my review, he sent confirmation of a refund. The very next day, the refund was canceled and fell off my credit card. I contacted seller again, and when I told him I would repost my negative review, he threatened to charge my card another $45 for disputing the transaction. So now, I am out hundreds of dollars and I’m going through my credit card company to dispute, and I may be taking further action if he charges my card again. Save yourself the trouble, and buy or repair your glasses elsewhere. *****update: Seller’s response below is not true! He is only posting part of our communications. And the fact that he just disclosed my personal information, including my credit card information (which I have since cancelled) just goes to show the type of unprofessional company I am dealing with. Still no refund, and he just sent me the return shipping label this morning, 12/16, so I could not have returned them any sooner.

ONE STAR IS TOO MANY TOTAL SCAM AND RUDE BEHAVIOR DONT FALL FOR IT- they like to say people are posting from their competitors. I am not a competitor I am a regular person trying to warn others to be aware of this companies practices so you don’t waste your time with these bozos