Eyeglasses.comReviews of eyeglasses.com

Excellent service I had a positive experience from purchase, changing the item in the order and shipment. Ordered from London. Really recommended!!

I had a great experience buying my glasses online. I received my glasses after about two weeks from the time I ordered (17 days). The glasses were shipped after about 10 days and it took about a week for them to arrive. This is very reasonable turn around time, especially considering I ordered during the holidays. The glasses I received are great. The prescription is exactly as I expected and the bifocal area is in the right place. The only thing I wish was available is more pictures of the frames (especially with a person) but even without this, I am very satisfied with my experience. My new glasses are great!

Great product at great prices. I didn’t think however they were a little slow in getting my order shipped. I ordered “in-stock” frames only, no lenses. It still took almost a week until the frames actually shipped.

Worst experience to date with online stores and customer service. I hoped to get a good pair of glasses for christmas. They weren't too expensive and I liked the model. I thought an american based company would be professional, so I gave it a try. Then... I got bad surprise after bad surprise. This is the worst experience I've ever had. Truely reflective of a crippled American society where only money counts and people don't. I'm so pissed at how I got treated and they ended up not refunding me glasses after I clearly showed them my bank statement of the withdrawal for the sum. I feel cheated and disapointed. I don't recommend this service. Not to mention... I had free delivery which was nice. But when dhl came to the door requesting Taxes for the equal amount of the Glasses. That signaled a big red flag clearly showing how money orientated they are and how little they care about their customers. Thumbs down. In response to Eyeglasses answer to my review. (17/09/21) 1) I have been charged on my credit card/bank statement. Money doesn't just vanish from one's bank account, so stop playing games. 2) Yes I did refuse the product at the door as I did not wish to pay the price of the product in taxes on top of the price of the product. 3) Your customer service didn't even acknowledge the screenshot of my bank statement. I have not received any refund for the product to this day.

Received frames with lens around 2 weeks from ordering. Everything appears correct and in order. I would recommend and order again.

I gave only 2 stars. I did receive my order which was 2 pairs of frames. The reason for 2 stars is the total lack of service from the time I placed the order. I never got an email confirming my order. I never got a shipment email or tracking number. I called and was on hold for a long time and asked if they would use another email and never got one there either. Nothing in spam for either address. Likely will not use them again.

I did not receive the Kate Spade pair that I ordered. I wanted to compare to products. I even emailed to let you know and did not receive a response.

I have not received the frames I ordered on December 15, 2020. I have called and left three messages and no one has the professionalism to call me back.