Eyeglasses.comReviews of eyeglasses.com

The frames weren't even.

This was the first time in my 60 years I ever ordered glasses online. I am very pleased with the accuracy of my high index progressive lens. There wasn't any break in time with the lenses I chose. Shipping speed was fine also. I would highly recommend Eyeglasses.com!

I ordered replacement lenses for my existing frames. The process was easy and service was great.

Not such a great experience. Difficult to navigate their website, so was unable to take advantage of the 15% discount they offer new customers. They didn’t respond to either of my two questions, one via email and one by phone. Shipping (both to and from the company) was painfully slow. I’ll think I’ll be doing business with one of their many competitors next time.

I have emailed. I have called. I have left voicemails, and I can’t reach a single person at eyeglasses.com. Over $600 has been charged to my credit card for four different pairs of frames, and although three of the four are in stock, nearly two weeks later, only one has ever shipped. No one will respond as to why the others have yet to ship or give the status. It’s horrific customer service. And mind you this is all before asking for prescription lenses.

Great service, quick turnaround. However.. The lenses are very very reflective lights that are in back of me actually reflect into the inside of my lenses and actually impaired my vision rather than improved it. Dissatisfied.

As per my previous review back in December 2020 - more than a month on and I still have not received my refund of £268.59. They charged me TWICE for a pair of glasses and they could not fulfil the order and sent a Email stating I would receive a full refund. I have sent numerous Emails and tried to contact them with no acknowledgement or response from them. It is absolutely disgusting. This is a lot of money to lose and I will not lose it without a fight and I am determined to get a refund. My advice to anyone purchasing from this site - DO NOT. You will lose your money and be charged twice and they will not refund you. I am very unhappy to lose such a large amount of money but I am still fighting.

I ordered glasses online. They came in about 2 weeks or so. The top front of the frames appeared a little different on line. But I really like the glasses. With the lighter lenses, the glasses feel so much better. Excited to get my second pair. Thanks!