Eyeglasses.comReviews of eyeglasses.com

Great service. Fast turnaround.

I have ordered many glasses on line from other companies, and have always been disappointed. Not this time! I ordered three pairs of glasses for at home try on. They arrived a week to 10 days later, all separately. When I decided on my frames, I sent all three back to the same location, & ordered my frames on the website. I opted to upgrade the lenses to Varilux Comfort DRx CR39 with CrystalView Anti-Reflective Lens Coating and added Prism Free option for night driving. I received the frames back with the new lenses about a week later. They are great, the best glasses I ever had. I did not have to adjust to them at all, the lenses were perfect! I would have paid double at my local optometrist. Very happy!

I never received my order.

Update: I have since returned this order with the scratched frames but at my expense since I could not get a hold of customer service this time. They emailed me immediately upon receipt of frames and are processing a full refund. I placed another order for the same frames and they came in exactly as ordered, new and in a case matching the brand name I had ordered. They came in quickly his time. Eyeglass.com has restored my faith in their company and I will order again from them in the future. Below is my original review but has now been corrected and happy with my purchase. I have ordered from here before and had no issues. This time my order did not arrive in time to get the frames to my eye doc's office to send to an in network lab for my lenses. The frames have arrived scratched, shipping box was in perfect condition. I have emailed three times and tried to call twice and no response to messages and no reply to my emails over the last week. I Received the frames on January 4th. Case was a different brand and didn't match and coupon code did not come off correctly causing me to be charged more money than it should have. Please eyeglasses.com respond to get me an exchange. This should be corrected and want a replacement and a prepaid return label for the defective ones. Love the frames, but i wear my glasses everyday all day and only get one pair per year or every two years. I don't want to pay for scratched frames that in the long run the finish won't hold up. I paid for quality brand name glasses and new at that. Please help. When my ordered gets corrected i will update my review and rating if all goes well.

Your eyeglass frames are great. Unfortunately the style did not fit my face. But your return policy is very confusing and not really as stated. I returned my first two pairs and wanted to order two additional pairs. When I went in to do my return it told me there would be no charge if I was doing exchanges but it didn't allow me to do an exchange so I had to pay postage for returning the first two pairs. There were numerous return addresses if I didn't use your label and it was extremely difficult to figure out the correct way to do a return. I ended up paying to use your label and it has been received but I suggest you change the language of your return policy because it was not a free return and you consolidate the addresses where it should be sent whether I'm using your label or my own. If there's no charge for exchanges then you need to make it able to accept the eyeglass frames that I want to order and exchange.

MUY BUENA ATENCION. Y SERVICIO

Sill waiting for response why I was charged for 2 pair as requested but only received one pair.

If y’all could finish delivering my orders and respond to multiple attempts to contact customer service, maybe we’d be ordering from you again.