Eyeglasses.comWorld’s Best Eyewear Store Tired of paying your eye doctor for overpriced glasses? Tired of pushy salesmen and limited selection? Eyeglasses.com has the world’s largest eyewear catalog. We only sell high quality frames from 300 top designers, and best quality lenses like Varilux. And we do it at 50% discounts from your local optical sources.We offer a “Perfect Lenses Guarantee”, 30 day returns without restock fees, free shipping, and great service. We even have a Replacement Lenses Service, so you can save your frames by mailing them to us for new lenses In business online for over 20 years, we are the leading source for online glasses. Don’t settle for less, and don’t buy cheap glasses online!Eyeglasses.com HomepageShop Men’s GlassesShop Women’s GlassesShop Prescription LensesEyeglasses.com began after our founder's life changing event, being blinded in one eye during a street mugging. For over 20 years, our mission is to support your story and your vision, because you have a tremendous impact on the people around you. When you buy glasses from us, we supply a pair to a person in need through our "Buy One Give One" campaign. We have also funded over 900 eye surgeries to cure blind people. Each person we touch with Our Give Back program impacts hundreds of others. Join our revolution, be our revolution, by being your vision.
Eyeglasses.com (eyeglasses.com) has 3,704 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing3,704 approved reviews, newest moderated first
Juan Zapata A.
Producto defectuoso y horrible atención al cliente Tardaron en llegar mucho más de lo indicado EL producto llegó defectuoso, y es imposible que contesten por emial o por teléfono. Las veces que contestaron, prometían cosas que luego no cumplian para solucionar el tema, y leugo vuelta al silencio. finalmente tuve que poner reclamación via Paypal
Michael
What happened to this company? I have ordered a particular brand of glasses from them for over a decade. This latest order was a travesty. I get special tints, and emailed like I usually do for confirmation. None was returned, then my glasses were marked shipped. I had to call an have them hold the glasses and check to make sure they did it right. Turns out they didn't and I had to wait 2 more weeks with zero follow up from the one person I was able to reach on the phone (who offered no apologies for anything). My glasses finally arrived, tint is slightly wrong but I can work with it. Just disappointed now with what was vs what is now.
Rick A.
Hello- As we all search for new eyeglasses, this is where it begins! I discovered eyeglasses.com, website was good, eyeglass choices were plentiful and I found the pair of glasses that I wanted and placed my order. I waited 2 weeks (typical) I received my new glasses and there were BUFFING MARKS on the right side at the top of the lens, not good! I reached out to customer service, then returned them to be made correctly, again waited, glasses came back, STILL NOT CORRECT! I reached out again and I was told there's nothing they can do, I used my one time return as stated on their website. Quality Control (terrible) Customer Service (basic 2 out of 10 stars) Do Not But from Eyeglasses.com Thanks-
DH
Horrible experience, hostile costumer service, false claims, bait and switch. False inventory. No frames in stock. Discontinued frames to pad their online "inventory". They order from a 3rd party after they get payment. Charged on my credit card 3 weeks (borrowed my money while I pay the interest). 20 days after placing order I called, concerned because I hadn't yet received the frames (ordered without lenses), my emails weren't returned. I was blamed because: the frames were discontinued (it said in stock and took the purchase), I should have checked my spam folder, (nothing there and I received their sales emails fine), I should have set up a separate account on website to track order instead of using the BOLT app for tracking (in the confirmation email). Demanded immediate answers do you want a refund or a different pair, or not? blue or brown? The site still showed 5 or 6 including the discontinued pair I ordered. If they knew they couldn't get the frame and sent an email a couple days later, why wouldn't they have updated their website and call me, follow up? I wasn't sure I could trust them. I needed to see the exact frame, the webpage, or confirmation email showing me a picture of the frames, style, size, and color numbers, but they kept pushing. Beyond rude hostile, aggressive, bullying a person with disabilities, rather that giving an accomodation. I asked for them for speak slower, pause between sentences and give me a chance to think and ask questions, not an unreasonable request- illegal (ADA). I was told this is inefficient. Inefficient is everything they did Both the first person who claimed to be a supervisor Melissa,said no other supervisors or manager there first said the frames are backordered so you want to wait until the (21st a week later)or refund? I said let me talk to anyone else. I was put on hold and treated even worse by a person claiming to be the manager, Sarah. No frames coming on the 21st. I wanted the blue frames but there are two different blue styles and I didn't like the other. I have up and said just refund my money. Inside no one even apologized to me. Thats when I got an insincere, sarcastic apology. This is an American company. I expected better.
KC W.
Whatever you need, these folks make it right. I even made a mistake in the Rx and they redid my lenses for free. Have bought three or four pairs in the last two years. No problems.
kac
DO NOT GO TO THIS COMPANY! I purchased replacement lenses from this nightmare company using my existing frames and they came back completely wrong. I spent $329.95. I emailed and called and still no one responded. Finally, someone decided to pick up the phone and told me to send the lenses back for a refund. I sent the incorrect lenses back and no one responded for weeks. No refund. I called and an employee stated that no refund would be given because they felt they did a great job, despite the fact that I had to have my lenses redone at another store and they came out perfect. She then threatened me, telling me they don't give refunds because they don't want to lose the money. Perhaps they should have thought of this before they took my money and gave me a damaged product! She stated the policy is on their website, however, this does not pertain to damaged products. In addition, I spoke to someone several times prior to purchasing my glasses and no one told me that they don't give refunds. I would have never ordered from this place. They screwed up my glasses, received the damaged items back and still took my money. I filed a complaint with the BBB only to find out their BBB rating is F! This company needs to be investigated for fraud to see how many other people they're screwing over. DO NOT BUY YOUR GLASSES FROM HERE. THEY WILL SCREW THEM UP AND TAKE YOUR MONEY. THEY ARE THIEVES! THERE ARE PLENTY OF OTHER PLACES TO GO TO. STAY AWAY FROM THESE THIEVES!
Kristin S.
Contacted by customer service to let me know the color of frames I originally selected was going to be back ordered for two months. They provided an alternative color and arrived within the week.
Holly C.
Smooth transaction. I had no issues with my order. The glasses arrived about two weeks after purchase. Amazing quality. Expensive, but they are worth the price.
