Eyeglasses.comReviews of eyeglasses.com

The shape of the lenses was not right with the image being very light. They agreed to replace and explained the differences. I suggested that the clarification to the images would be helpful. Nice people

i ordered and returned 3 pairs of eyeglasses from this company. Getting help with the refund process was very frustrating and difficult. The help via email was not helpful. The glasses were all very nice but not right for me.

Once the order went in, it went rather smoothly. However customer service was not great. I emailed and called several times and days went by before I could get a hold of anyone. The phone system most often said they were unavailable and to leave a message. I tried calling an actual store in CT and got the same results. Other times the system would just make you wait forever and no one picked up. When I clicked on the chat option it took me to a page where I could email a question. I asked for someone to call me. An email came back saying "how can I help you". I replied, "call me". No one did for days. The next day I actually got someone on the chat and she was helpful. She said they were getting a new phone system and that they were understaffed. A day or two later someone called back. I told them that their phone message should let people know that they are understaffed and have a lousy phone system. That said, they did have the glasses that I wanted at a good price. I only needed one lens with a prescription but was forced to pay for both. Still it was half of what I would pay locally. They sent by UPS ground even though I had selected the free method which was USPS, so they came quicker. Took abour 10 days to process. The glasses are of high quality and the lenses are too.

Let me start with the fact that they had glasses for very small faces that they could put progressive lenses, which is rare. And the selection was wide and varied. They were very good to work with, they answered my emails promptly. The only reason I gave them only three stars was because when I received my glasses, the lenses had a yellow cast if I was outdoors, and they were supposed to be clear. And when I went to return them, they only give you 50% of a return on the lenses. I could understand even 20% restocking fee, but 50% seems a bit steep.

Not exactly happy. I put down a specific prescription and it was changed. Not what i put in.

Ordered these frames 2nd day service. arrived in about a week. started to install my lenses and found one screw was already loose. Test tightened it and found the threads were stripped. Now my new glasses are held together with safety wire. Glad I'm an aircraft mechanic of 50 years.

Took 2 weeks to receive 1 or the 2 items I ordered. No word on when I will receive the 2nd, I'll call and find out. The product itself is really nice and can't wait to get new lenses put in the frames.

Shipment of frames was slow and wrong. First, sent one of the two frames ordered. Second, sent another of the first along with the second. Returned the duplicate frames and provided the selected frames for lens. After several days and no update on the lens work I followed up. Complete job was provided and I requested some consideration for all the drama. Never responded, not a "no" not a "maybe," nothing.