Eyeglasses.comReviews of eyeglasses.com

Update: I see their response and it's fine. It worked out on my end and I appreciate the quick refund. But still...a strange experience. Also, quite funny how they respond to TP but not to emails. I will take their response as confirming they will not recharge me. LOL ----Original: I ordered two frames, no lenses. After a week with no update I called and talked to a rep. She was very nice thankfully but she didn't make a lot of sense. She was explaining that the frames were backordered and would be shipped in a week. She offered to refund me and cancel the order, refund me and then be recharged when they ship or just wait. As the cost of the frames were cheapest on the net I opted to wait. She told me they sent me an email with the shipping update but I never got one, not even in spam or trash so that's why I called. About an hour after the phone call I see that my account had been refunded the cost of the frames, no email to explain why. I sent an email asking to make sure I'm not going to be recharged and never got a reply. I could call but who knows if I can trust what that rep would say. I haven't been recharged but it's so strange that a company is so willing to hand money back to the consumer. And those frames are still up like they are in stock. It's very odd and I'm actually grateful for the refund but I will stay far from them. I had faith in the company cause you could log in through Amazon and the reviews on Trust Pilot are pretty good; I did not check Google. I do not recommend. ShAdY business...

Long time customer but that may come to an end. There’s a $500 plus order for three frames that I did not place pending and no one will respond via emails and phone message. Why would I order three frames and no lens? Very disappointed... Partial response: “Mr. Ramp, We are sorry for your confusion. BH 2704 is simply an estimate or to save as a "wish list". “ ****** Not true. This was in Order History with a charge. I was NOT confused. I also received an email about the delay of the ORDER I did not place...I did not participate in a wish list either. This is not my mistake. Misled yes, confused, no.

I ordered some frames and when I received them I realized they weren't what I wanted. The return policy states to email customer service to start an exchange. I have emailed them twice within a few weeks and gotten no response. I was pleased with my purchase but not the service afterward. If I get a response, I will update my review.

I don't think this review is going to make a difference with how you run your operations. But I'll do it so you're aware. I ordered a pair of glasses - the frames were fine, but the craftsmanship of the lenses was not. I see how you make your money and guarantee how you rip off your honest customers by only refunding 50% of the overpriced lenses that you make with a lack of attention and quality to the product. By overcharging for the lenses and enticing unsuspecting customers to pay for premium services - and then under delivering. Your refund parses out the lenses and only refunding 50%. Why would anyone want a 'redo' of the lenses when the quality was inferior the first time? So, please take my $100 that you took from me... and do something about your operations to make a quality product. I had the same premium services on 'rolled edges' and 'polish' on high index lenses by european and asia -sourced services -- and I guarantee you they were far better than what you provided.

No next day delivery as offered. Took over a week to recieve product. Not communication on shipping delays.

I ordered a pair of frames and custom lenses. The process was simple, as long as you have your prescription ready. The pair of glasses arrived quickly (three weeks, I ordered glass lenses). I would recommend this service. It is certainly cheaper than going to the eye doctor for glasses. The only issue I have with my glasses is glare from any light, which I didn't realize was a thing before. The pair seem sturdy and fit well.

Did not get what wanted and emailed and called no response will have try 3rd time and maybe bbb will help

Amazing selection, pricing and delivery. Thanks