Eyeglasses.comReviews of eyeglasses.com

Great service.

I had a great first experience! The site was easy to use to determine which frame was best, what size I should choose and shape. Easy ordering and great customer service the few times I had to contact them! Thank you!

I had favorite eyeglass lens and my frame were unrepairable. I sent the frames in and received a call from a real person to tell me if I would send in the lens they would find me a new frame. They stayed in touch through the process and found a new frame to fit my lens. I love my new frames and would ABSOLUTELY recommend this company to anybody! Customer Service done right There is no room for improvement here.

I wish they would have asked for all of the required fields for my prescription when I initially purchased my glasses, because them having to reach out to me requesting my eye measurements after the purchase set back the ETA, which was frustrating. Other than that, everything was great! My order was exactly to my specifications and it came on time after the details were all figured out.

Placed an order on 02/28/2017 order took 3 weeks to arrive, shipped back for an exchange and was told 2-4 days to receive the exchanged pair...it's been 10 and they haven't even received the frame from the manufacture. It's been a terrible experience. Won't order from here again.

I damaged my magnetic clip-on sunglasses for my discontinued frames. I IM'd with Nicole, anticipating there'd be no way for her to help me since I couldn't find the clips on the web site at all. After a few minutes, she indicated she just got off the phone with the vendor and sent me a link to the product and I was able to order it immediately. Definitely an unexpected customer experience, in a good way. the 1-start ding is more about the web site not letting me find the discontinued product without having to go through chat. Overall, an unexpectedly good outcome, nice job Nicole and Eyeglasses.com.

I called and was told this would be rectified and the correct pair would be sent out with a return label to send back the wrong pair. Over one week later, nothing has been sent out. I spoke to a rude person on the phone that told me they could not help me, because it was in process in the order department. Then I get the same e-mails about the same old pair of glasses being shipped out on the old ship date, which I already received. Not getting good customer service about this botched order.

Glasses came in a timely manner and came with a case as well!