Eyeglasses.com Reviews | Read Customer Reviews of eyeglasses.com

Eyeglasses.comReviews of eyeglasses.com

4.03,704 reviews
Vision & Hearing
191 Main Street, Westport, Connecticut

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Eyeglasses.com

About Eyeglasses.com

World’s Best Eyewear Store Tired of paying your eye doctor for overpriced glasses? Tired of pushy salesmen and limited selection? Eyeglasses.com has the world’s largest eyewear catalog. We only sell high quality frames from 300 top designers, and best quality lenses like Varilux. And we do it at 50% discounts from your local optical sources.We offer a “Perfect Lenses Guarantee”, 30 day returns without restock fees, free shipping, and great service. We even have a Replacement Lenses Service, so you can save your frames by mailing them to us for new lenses In business online for over 20 years, we are the leading source for online glasses. Don’t settle for less, and don’t buy cheap glasses online!Eyeglasses.com HomepageShop Men’s GlassesShop Women’s GlassesShop Prescription LensesEyeglasses.com began after our founder's life changing event, being blinded in one eye during a street mugging. For over 20 years, our mission is to support your story and your vision, because you have a tremendous impact on the people around you. When you buy glasses from us, we supply a pair to a person in need through our "Buy One Give One" campaign. We have also funded over 900 eye surgeries to cure blind people. Each person we touch with Our Give Back program impacts hundreds of others. Join our revolution, be our revolution, by being your vision.

Eyeglasses.com (eyeglasses.com) has 3,704 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Website: eyeglasses.com
Category: Vision & Hearing
Location: Westport, Connecticut
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 12% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Eyeglasses.com reviews

3,704 approved reviews, newest moderated first

Troy
Apr 6, 2017
Took for EVER to ship and get my …
Took for EVER to ship and get my frames. I ordered on 2.19.17, finally got a ship notice on 3.1.17 after emailing customer service 2 days prior, got my frames on 3.4.17. Had the frames for 3 days, shipped them back FedEx and didn't get a refund notice until 3.27.17. I will not order from eyeglasses.com again. With so many other sources online that deliver A LOT faster, why would I.
Response from Eyeglasses.comApr 27, 2017
We sincerely apologize for the delay with your order. After review, it shows that we had to order the frame twice before we received from the manufacturer. You should have received notification, once the delay was discovered and we are sorry if you did not. We would like to offer you expedited shipping on your next order if you would like to try again - at no additional cost to you.
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T.
Apr 5, 2017
FRAMELESS!
I placed an order 9 days ago for eyeglass frames only, no lenses. Initially I received an auto confirmation that my order was received. I have heard nothing since, no email saying it was out of stock or back ordered, or sent. Nothing.
Response from Eyeglasses.comApr 27, 2017
We apologize for the lack of communication. We were having technical issues with our automated e-mail updates being filtered out as "spam" and not being delivered by certain Providers. We believe theses issues have been fixed and we would like to offer expedited shipping at no additional charge on your next order, if you would like to try again.
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Douglas
Apr 5, 2017
Good products
Good products, good price, shipped immediately.
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Patrick
Apr 5, 2017
Horrible place to get what you want
Horrible place to get what you want. Set me 2 rubber sleeves for my glasses frame that did not work. Would not recommend this place.
Response from Eyeglasses.comApr 5, 2017
Dear Patrick, We are sorry to hear that you had an unpleasant experience. We worked hard to get you the exact $10 spare parts that you requested. We offer a special service to help people with spare parts orders, but we are not able to accept returns for parts that do not work, as you were advised on the phone when you called. If there is anything else we can do for you, please let us know. With gratitude, Stefanie Customer Service
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Cathy
Apr 5, 2017
My husband's favorite frames at a great …
My husband's favorite frames at a great price and excellent service.
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Lucas
Apr 3, 2017
Great customer support
Great customer support. They answered all my questions over the phone and me feel comfortable because they were knowledgeable. Everything arrived on time and as expected.
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Eileen
Mar 31, 2017
Beautiful selection of designer …
Beautiful selection of designer glasses! Received quickly as well. I'll NEVER buy glasses at a walk in shop ever again (they don't have a selection like you have & they're more expensive too).
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Chris
Mar 31, 2017
Second pair of glasses I have ordered …
Second pair of glasses I have ordered with Eyeglasses.com. Previous prescription information transferred seamlessly into new order. Called customer service to communicate special instruction on position of "sweet spot ". Lenses were made and glasses shipped in one week. Frames and lenses are perfect. Everything I could have hoped for or expected. I will definitely be returning to Eyeglasses.com for future purchases.
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