EyeconicReviews of eyeconic.com

I purchased a pair glasses thinking it was polarized since it popped up in my search after I filtered polarized sunglasses only. Well, it is unfortunately NOT polarized. I initially purchased the only available color which is pretty but I wanted the signature color for the brand so I exchanged it (not knowing you only get ONE exchanger per order). Unfortunately for me, I had just assumed the glasses are polarized until I received the exchange and thought I should confirm they are polarized. Well, I found out it is not and I cannot exchange again. I cannot return them since I had used my vision benefit, which just ended, to pay for a little over half of the cost. Now, I'm stuck with this pair of nonpolarized sunglasses. Their product description really needs to be more specific to avoid confusions like this in the future. I am not happy that they were not willing to allow an additional exchange due to error of their poor product description and advertisement.

I wish I never ordered through Eyeconic. I usually use another service - 1800Contacts, which I have never had a problem with - however Eyeconic was the recommended in-network for my new insurance so I figured I would give them a try. I placed my order, which included an upload of my prescription from my doctor, and paid for next day shipping because I only had one pair of daily lenses left. Now, SEVEN DAYS later, they email me to tell me that half of my order is not available and back-ordered for two weeks. No communication yet on the other half of my order, a different brand of contacts. Are those in stock? If so, why weren't they shipped next day? Thank you Eyeconic for the complete lack of communication, charging $18 for next day shipping that never happened, and leaving me nice and blind over here while I wait for any sort of update on when I'll receive my contacts. If you're thinking about ordering from them, I would highly recommend NOT doing it and taking your business somewhere else. Unless you have weeks to wait around and extra money that you want to go to waste, of course.

Listen to the negative reviews!!!! Placed my order on 3/21 and received an email last night 3/27 stating that my frame color is no longer available. Unfortunately for me, this company has a hold on my benefits even though they don't have the product to sell me. Today, 3/28 I called and asked for them to change the frame on my order but I was told that I'd have to cancel my current order and place a new one with the frames that I want. Well even if I wanted to order from them again, I don't have any insurance benefits available. I was told it will take 3 business days to release the hold on my benefits, for me this translates to two weeks of wasted time trying to get my prescription glasses. You've been warned!!!

I recently ordered my first pair of glasses and they are great. I have horrible vision thanks to a detached retina in one eye and retinal tears in the other. My glasses were delivered in about 2 weeks and they were perfect. They got the glasses as thin as possible. They were thinner than any other store I have gone to in person. Rx is perfect and the lenses were placed perfectly so that even though my lenses are thick, the thickness is hidden by the frames I chose. I am amazed at how thin they were able to get my lenses. I will definitely be ordering from them again! Order was made simple with a link to eyeconic through my vsp vision insurance.

I purchased two sets of glasses from Eyeconic over the years. However, my most recent purchase resulted in frames that fell apart after 5 months of use, FlexOn. Upon contacting Eyeconic the very same morning, I was told to email pictures and other information to their warranty team. Although they sent me a pre-paid shipping label, the representative on the other hand truly could not care less about my concern. After about a five business day period between shipping, which I paid for packaging, Eyeconic receiving and unboxing, I received a condescending email stating the return time frame of 7-10 days. What is someone to do when your primary glasses are broken, you've ran out of contacts, and have to rely on an old pair that gives you splitting headaches??! Eyeconic really does not care about their products, customers, and service. The service I received, both in web chat and phone call forms, was terrible. More so, Eyeconic's policies are not customer-centric. I will say that ordering glasses, linking your insurance, and the customization options are awesome on Eyeconic. However, easier is not always best as I will seek a traditional retailer for my future glasses purchase. Luckily the warranty was honored, however, the sense of urgency, overall poor customer service, and a strong sense of condescension are the reasons why I will never purchase another pair of glasses again from this company.

Horrible. Sent me glasses with the wrong prescription twice. Now I'm stuck with a second pair of incorrect glasses because you are only allowed one return per order, even though the mistake was theirs. Expect shipping time to be longer than stated on website closer to 14 days than 7-10 days.

This is the first time i bought glasses with progressive lenses from Eyeconic. The experience was fantastic. I love the glasses and they are high quality. I will order again.

DO NOT USE EYECONIC FOR PRESCRIPTION EYEGLASSES!!!!!!! The worst experience I have ever had with getting prescription glasses. I ordered the best lens package to have anti-reflective coating because I had lost my glasses and didn't have a backup pair. They were late in getting the glasses shipped to me, it took double the time they said it would on the website, but when I spoke to them they said it was within their 8-11 fulfillment period which is the only amount of time in lab and not shipping, nor is it from the time you submit the order. I received the glasses and the anti-reflective coating is trash. When I work or am sitting looking away from a window it looks like I have a freaking mirror in my glasses. I call to enact the warranty and they need the glasses and will take another 20 days to get them back to me. "The policy" was said so many times I got dizzy. But I learn that if I send them back and am without glasses for another 3 weeks, and then get it back with the same issue, they will not provide any other replacement or fixing of said glasses. So essentially, they would take my glasses for three weeks, and they can send them back without fixing the issue, but then it's not their problem anymore! This is infuriating!! DO NOT USE EYECONIC!!!