EyeconicReviews of eyeconic.com

I paid extra for progressive and anti halo. Got non of that. Then when I called was told that I had to return glasses to be tested. I asked how am I supposed to work. And was given the policy statement. OK I'm done here. Never will get another dime from me or anyone I know.

Very disappointing! They sent me a wrong frame color. They have the worst customer service!

I purchased 2 pairs of glasses. A few months after receiving one pair I emailed for an exchange because they were falling apart. My first email was 1.2.20 I have sent everything they required four times. No contact since May and as of June 13th, 2020 still no resolution. I'm notifying my insurance to warn people.

I am very frustrated with you process. I will be leaving a review on all of your sites today. I purchased 3 pair of glasses and I need to exchange just the lenses but I was told by and representative and a supervisor that I have to request a refund for the entire order and start over. That is so ridiculous!

Took forever to process order. Tip: order WELL in advance if you use them.

They sell shoddy products that fall apart within the first month of owning it. Please do not go there.

I rarely write a review. Honestly - seeing all the other poor reviews at least made me feel normal. So disappointed in their customer service and handling of my order - I called my insurance company and made sure they were aware. A rep name Bianca actually lied to me about their ability to release a prior claim and start a new one. Ironically, a week earlier i had another appointment with another provider and the customer service rep at Eyeconics was able to call my Insurance company and have it released while I was on the line with her. But only 5 days later I was told by Bianca that she couldnt do that...she clearly lied. After wasting 5 days - they tell me the frames I ordered were not available and came across with no desire to help fix the situation. This was a horrible experience and they need serious customer service training - oh yeah and better monitoring of their vendors inventory.

My husband and I both needed new glasses so we used Eyeconic.com since they take VSP insurance. The frame selection was good and the virtual try-on made picking a frame easy. Eyeconic kept us notified of every step; verifying the prescriptions, processing the order and shipping. Our glasses arrived a week after we ordered. The glasses fit perfectly and the prescription lenses are correct and flawless . Thank you Eyeconic!