EyeconicReviews of eyeconic.com

NEVER again! The first time I used this service because my Vision Plan approved it and they messed up my contact prescription. They admitted that it was their mistake but still would not replace my open box of contacts. They said that since it was open, they could not replace it. They did offer to replace my other unopened box. Took me about 50 minutes on the phone to get this done. Let's see how long it takes for me to get the replacement.

Complete total Poor Service all the way around, from Ownership, Management, and their Associates. Ordered in good faith a simple pair of glasses from them on May 28, 2020 and as of today I'm still waiting on my glasses. Had to be remade due to optometrist error, returned those with new RX, they returned with old RX, spoke to so called supervisor who found error and assured me she would process remake on Aug 4 but when I checked this week she put in notes I was told to return before remake would be shipped which is not what I was told even offered (in the interest of getting my glasses back) to secure remake with credit card was advised no worries she would handle matter. As of today 8/2520 sent glasses to them didn't have time to wait another month or wasted call with management. Will see how long this really takes. BUT STAY AWAY Try Warby Parker instead.

I don't understand why they are so slow. It took me forever to receive the first pair. Then I sent it back to exchange for something else and I'm still waiting to hear from them even though I know by the tracking number that they received it 9 days ago. I tried to reach out and they just said "someone will be in touch." And I know once I do hear back it will again be weeks before I receive the replacement. I wish they weren't the only online option that my insurance covers.

Recieved my progressive lenses and Nike frames in two weeks. So far so good. Fair pricing with my insurance. Quality seems fine so far and the prescription is spot on

The coating peeled off my glasses after just six months (and I didn’t leave them in the heat or do anything else to cause it). They wouldn’t replace the glasses. This meant I had to pay full price for replacements again another place, since my insurance benefits were used up with the Eyeconic purchase. I will never use them again.

I saw all the bad reviews about Eyeconic but took the chance anyway. You know what? The experience was amazing! I got the glasses faster than expected and the people in customer service were upbeat and very responsive. My guess is that they have improved a lot and the glasses I purchased were awesome with no problems associated with my order.

Received defective glasses. Coating peeled off. Received replacement since the glasses were under warranty, with the very same defect. Since its a one-time warranty I am out of luck now. Buyers beware.

Don't order from here unless you're prepared to wait a month or two. This is my second and last time ordering from them.