EyeconicReviews of eyeconic.com

I recently used VSP at a VSP premiere optometrist. I used their sales site (Eyeconic) to purchase contact lenses. I submitted the orders on 12/30, it took until 1/6 to receive an email saying the RX was verified (why does it take 8 days to verify the prescription from the Dr they funneled me to?). I still haven't received the lenses and do not have a status update. The website has not updated the order and I haven't received an email back from my inquiry about it. I don't understand how I could use VSP's closed loop system (insurance, premiere dr for the insurance, VSP commerce site to purchase the final product) and still not have lenses or a eta of when I will receive the lenses at 15+ days after the order was submitted. I will definitely be sure to tell others about this terrible experience and will probably cancel the insurance. I paid $100 to America's Best for 3 years of exams and $25 per box for contacts. I'm paying monthly for VSP insurance, have to pay $30 for a "contact fitting fee" and the contacts are $70-80 per box. A smart person would cancel this and go with America's Best. There is absolutely no value add with VSP and worse, its more expensive and the worst customer experience.

It's been 26 days since I ordered (Dec 18th, 2020). Still have no clue when I will get it. I have daily headaches because of wearing my old prescription glasses. No update on order status, no response to emails. Order number: EYECMO101031776 I can't even afford to order elsewhere because they already charged my insurance. Take your business elsewhere. --------------------- Update: After 42 minutes of call waiting. Got through to customer care. They Said the order would not be shipping out any time soon. Next Friday (Jan 22nd 2021) - a whole month and someday since I ordered- is when they EXPECT to ship out the order. And even his they would not commit to. Plus the 7-8 days snail mail that they use for shipping. (mind you the glasses cost 400$+ and they still give you super slow shipping. They said they could cancel my order but the refund would not be issued directly and the insurance logistics would be my problem to deal with. They would not do the process. So I am hoping they figure their stuff out.

*Update: after posting here they did process the order (as stated below) and I received the contacts on 1/20/21)* I ordered contacts on January 1st and 12 days later the order is still "pending" with no additional communication. I called customer support and the wait time is 51 minutes up to over an hour (?) That's way too long. I sent an email as well. I hope to hear back but I really need contacts and the fact they haven't even processed my order is concerning. My order number is: EYECMO101063481

Totally disaster I ordered my pair of glasses on NOVEMBER 24th. Now it's next year already (Jan 11th). Emailed, no reply (although they stated 24-48hours of response). Called Customer service, they said it's in lab (for 1.5 months now. what are they doing? producing glass with hand?) Asked further to check which specific step it's at, they said they have no idea. If they know it can be this late, they should have a better estimate before hand, not like "in 11 business days and we have 5-7 days delay" BS. This website is not trustworthy. avoid it if you can

Order EYECMO101020369. I have emailed 2 times and never get a reply. I ordered the 9th of December and have heard nothing. This is ridiculous. I paid for glasses and feel like I’ll never receive them!

By the time I get my glasses I ordered almost a month ago, I’ll need a new prescription.

I’ve two pairs of glasses from eyeconic two years in a row. I wear nothing but Persol, they don’t have a wide selection but a good selection. Their lab process time is not good, but their prices are really good if you you use your insurance. If you can wait up to 3 1/2 weeks for glasses and know what you want. then this is a good site to use. Not for everyone but you get what you pay for.

I went with Eyeconic since they're supposed the best way to use my VSP benefits. What a mistake. I ordered before Thanksgiving and the glasses just showed up yesterday -- 6 weeks later. And the alleged anti-glare coating that I paid extra for? Well, it doesn't work. I've been stuck in an email loop with customer service ever since, with them repeating the same form letter and not answering my questions. This really is not a good company. Go with any of the other online glasses companies -- stay away from this one. EDITED TO ADD: Since posting this review, I've received multiple emails from Eyeconic telling me the glasses will be fixed. I've replied asking additional questions, and gotten back the exact same form letter telling me the glasses will be fixed, without answering my questions. You ask what you can do to make this right? Answer my questions. Reply in less than a week. And don't take 6 additional weeks to return these glasses to me. Waiting 3 months to "make this right" is unacceptable. If I ran a business like this I'd be out of business.