EyeconicReviews of eyeconic.com

I send an email for exchange/return on 01/14 as the current frame doesn't fit well even after adjustment and there was a visible quality issue on the lens and they do not pick up their phone for hours. I have not heard back from them yet. I have had glasses from glasses4u etc and their reply is pretty prompt along with answering the phones. Eyeconic charges double for the frames and still give such a bad customer service. Please avoid.

Worst eye glass and contact store ever. My first and last purchase. I ordered my contacts on the Jan 13 and they still haven't shipped nor can you get support. IF YOU CAN FILL ORDERS DONT TAKE THEM. SHUT YOUR BUSINESS DOWN UNTIL YOU CAN. Horrible service. Posting a message doesn't give you the right to take orders, if you can't service them. Seriously how long does it take to stick 3 boxes 3 1/2 inches long in a FedEx bag. NEVER AGAIN.

Look, I’ve been working from home since the beginning of COVID... no where in their website before you purchase the glasses states anything of COVID being a issue with shipping. I paid for 3day shipping for absolutely nothing. It’s been a month of me checking and nothing ever is done. This company has another two weeks before I request A refund. If other companies are shipping in normal time there is no excuses for this company. I was Told this was a good company but from the way it’s showing I will NEVER order from this website. The speed is worst than Wishapp or AliExpress and those items come from China. Why take the money, offer different shipping rates, charge over $800 for frames and still not send a tracking or do your part to have these prescriptions glasses sent to the consumers. I want My glasses and this will be my first and LAST time ordering thru you guys. Not only did finding this review page open my eyes but I feel Whole body of regret for wasting my money and time. Eyeconic has all these people money and complaints and yet still have done nothing to help us out. Good luck on next year sales cause my family and friends will NOT order from this company. I want My glasses and a refund for my shipping that I paid For. EYECMO101053963 WHERE IS MY ORDER!!!????? WHY TAKE THE MONEY AND STILL NOT DO YOUR PART?? I would Like a refund for my delivery as clearly the e tea cost was for nothing. Thee worst truly

Horribly Slow. I ordered my pair of glasses over a month ago. It still says pending order. I spoke to someone last week who said they should have shipped Friday. Nope, plus they don't take the money out for the glasses until it ships. So I've been sitting on $160 in my account for over a month. People I've spoken to have been nice, but it did take a while to get someone on the phone and the callback option is a joke. I ordered another pair from GlassesUSA and it's already been shipped to me. That pair I ordered about 2 weeks ago. I don't think I will use Eyeconic again To respond to the Covid Excuse: You have other companies able to get it together and still send out orders in a timely manner, I feel that at this point its a mute excuse. Its been almost a year, at this point companies should have a decent plan in place to deliver

Like others have already pointed out, their order processing is quite time taking and probably because they outsource their lab processing to faraway place somewhere. The savings, if any, is not worth the wait and their customer service, which is very curt. Although they did a mistake with one of the two orders we placed, we were told that we would not get a replacement until we return the original ones and revceived on their end. And, after this, they ran out of stock for the original color and they notified us that unless we contact them within x days they will send the replacement with another default color (it doesn't matter what we would want, I guess). At the end of this sorry state of their service, they said all orders are taking longer than normal. Our original order was placed two months ago in November and we are still waiting to receive correct glasses.

I ordered glasses on 12/14 mind you they are progressive so I figured they would not be too quick to fill. I never had any idea they would take over a month and now I am told (after I finally got through - super long waits on the telephone) that they may be processed for delivery next Tuesday after MLK. I would never have ordered them through this company had I known it would have taken this long. They also spewed that the delay is due to Covid and their busy season. That is ridiculous. Good customer service would have been for them to offer me overnight service for my delivery on them. I wish I did my due diligence and read a few reviews before ordering. Tried to save a few bucks. Well they got some but no more. Maybe I will get my glasses sometime soon as my old pair are barely hanging in there.

I would never recommend Eyeconic. I don't ever leave reviews on anything but I am extremely disappointed in this company. I ordered contacts online with my insurance and was sent an email explaining my order would be canceled because I put the wrong prescription- understandable, that was my fault. When I tried to order my correct contacts, I was denied insurance coverage because it had already been used. Instead of ordering through Eyeconic I chose to just go through my optometrist and had to pay out of pocket for my contacts because Eyeconic had not released my use of insurance. I have attempted to call several times and have been left listening to the hold music for over 20 minutes each time. They have not responded to my emails either. The customer service is a joke, and I highly recommend using a different company. Response to Eyeconic: I have not received any sort of communication from your company. I sent another email yesterday and seeing as you updated your response to this review just 2 hours ago, I see that you have not actually looked into my issue.

Horrible company! 2 emails now unanswered. To speak with someone 2 hours! I need them to credit the contacts I returned so I can use my benefits elsewhere. It’s been 3 weeks now! Will NEVER do business with this company again!!!! Please do not use COVID as an excuse to provide substandard customer service. None of my email have been answered, nor has any effort been exerted to give my refund from a delivery I refused which was sent back to you over a week ago.