EyeconicReviews of eyeconic.com

Eyeconics insists my order from 11/11/20 was delivered but it is nowhere to be found. I live in an apartment with a concierge and they have never lost a package. They use UPS, who lately has become notorious for not having delivered packages that are listed as "delivered." When I informed Eyeconics that my package was missing, they were dismissive and vague in their response. I will NOT be ordering from Eyeconics again, certainly not until they take more accountability for their customer experience.

I ordered here because I thought it would be most convenient but boy have I been wrong. I placed an order on 11/19 and the status of my order has not changed. I emailed the company to get an expected date and all I received back was a generic email about delays. Just save your time and go get your glasses elsewhere.

Order and paid for glasses on 11/16/2020 still no glasses sent email on 12/5 with tracking number,12/7/2020 tracking number still says shipment ready for ups must be setting on someone's desk first and last time customer we be contacting insurance company tomorrow 12/8/2020 p.s.on phone right now on hold for 18 min. and counting

If I could give this place negative stars I would. My husband & I ordered glasses from here because you guys are in network with VSP. After several days of no updates I sent you an email to check on our order status. We paid expedited shipping for my husband glasses because he has really bad astigmatism you told me that my glasses had shipped that same day & that my husband's would ship the next day. We were refunded the 18 dollars for expedited shipping but when we got his glasses he felt like something was not right. Of course we took the glasses to our eye doctor to be read and we were told that the prescription for the right and left eye on the glasses were on the opposite eye, not only that but the axis were nothing like the one on his prescription. Now, I don't know if this was done on purpose or you have people working there who have no idea what they're doing. I have yet to receive my glasses. Its frustrating having to wait for glasses longer than told and then receiving the incorrect prescription. We want a refund for the glasses, we want our benefits released so we can shop somewhere else for glasses where they make them properly. Do not waste your time here, frames are priced more than other places, customer service is terrible. I have shopped at zenni and eyebuy direct and I have never had an issue with them! Should have kept my business with them.

Ordered contacts and glasses from EyeConic over 2 weeks ago with the overnight shipping option. While the contacts were delivered after a short delay, there is still no update on the glasses and every time I call the holds are so long I can check up on the order itself. I paid extra money for the shipping on the glasses to have them when I needed then, and now I’m leaving town soon with no answer to if I’ll have glasses or not. Will not be using them again if nothing improves.

I ordered and paid extra for next-day shipping for 2 pairs of glasses. It's been 3 full weeks, and only one of my pairs of glasses has shipped. The shipping was delayed, and my other pair is still in lab processing, so I won't see them for at least another week. When I paid for expedited service, it was because I needed my glasses 3 weeks ago, not next month. I've called customer service to check on my glasses 3 times now. The customer service reps are very consistently unhelpful, rude, and judging by the hold times, either bad at their jobs or extremely busy and in need of help. Seriously, never give these guys your business unless you don't actually need your glasses to arrive less than a month from when you order them, and if you do, don't waste your money on fast shipping because the delays take place during processing.

Like many others have said it takes too long for tbe orders. I put in an order on 11/13 and it says it is still in the lab. Have not been given any estimate on when to expect my glasses. This is crazy. I will never use them again. 12/18/2020 Still no glasses. Even got a survey about my order I still have not received. Submitted the survey with my thoughts. PS If you are tired of waiting, go to Overnight Glasses. I was able to get a pair in two days:)

Been waiting 3 weeks for glasses to arrive. Customer service and communication are horrible!! Called a total of 7 times before speaking with a supervisor. I have been told the frames broke, waiting on replacement. Been told the lens are not passing inspection. Been told in process of finalizing them to ship out. Was today by a supervisor that the lens have been to a total of 2 labs who still can't get them right. Finally today in the process of getting glasses back to eyeconic for inspection again. Wait time so far is 4 weeks and might get them in 2 more weeks. Advice is just don't use them period. If the glasses are incorrect I will be sending them back!!