EyeconicReviews of eyeconic.com

This is just a review of the ordering process and price. With my insurance of VSP, I ordered a pair of $200-ish prescription glasses with a 20 percent discount, which was a fair price based on having glasses for 20 + years. I ordered and requested they reach out to my target eye doc to get the prescription since target optical would not email it to me. It they don't receive it within a few days they will cancel order. The glasses arrived about a week after I ordered them - faster than expected. They fit well and appear to be the correct prescription. Now, the receipt in the box stated this for return - "Please note any returns must be received within 30 days from the shipping date of your purchase". My thought is, while other retailers will offer extended warranty plans for a price to the consumer or stand by their product for much longer, why can't Eyeconic? Maybe a short window of return is common for the online eye industry. Anywhoo, I'm over all pleased with the ordering process and fast shipping. I feel like I received exactly what I ordered. With this kind of service, there are usually people who care about the their customer

I use Eyeconic ONLY because I have VSP insurance. The site is a nightmare to use, overpriced, and always has issues. Getting issues resolved is a nightmare.

Their glasses are really expensive, don't fit that well, and they don't have a good return policy. Highly recommend going with Zenni or Warby.

I used them twice as I have VSP but it's simply waste of your benefits. long list of issues in both orders. their web site served me polarized sunglasses instead of reading glasses in my last order despite I was shopping in eyeglasses section. glasses came polarized that makes some screen all black. they refused full refund despite I was within 60 days. Progressive lens was also not comfortable. I had to send it back for them to redo it. I bought Bottega Veneta glasses by paying $350 difference, the hard case that retails for $50 in secondary market suspiciously disappeared once I got the glasses back from them. instead of finding a solution, I was offered $10 in return. they just seem incapable to make things right.

First the wait time for glasses is a couple weeks, so if you need them soon, don't bother. Most importantly is the quality. After waiting 15 days for my glasses to arrive they arrived with a lense popped out flopping around in the case. The other lense was dusty, almost looked like a used pair of glasses. I was able to get the lense back in but the problems didn't end there. They feel super cheap. I've had $5 gas station sunglasses that felt better built and they only vaguely looked like the picture on the website. Lastly, when I put them on, not only do they not fit/look right, it seems my prescription is wrong. When I look things 15 - 20 feet away that are facing me, they appear to be angled away from me to the right. It's very weird and not sure how it happened. I'm returning for a refund and buying from a local shop. Not worth trying to replace them through eyeconic, also don't want to wait another 2 - 3 weeks for them to arrive damaged or incorrect. The woman I spoke with in Customer service was friendly and helpful though... So there's that I guess.

Placed a new order for contacts with them only because our new vision insurance, VSP, linked to them as a provider. I keep getting repeated emails saying they are contacting my eye doctor for the Rx but my eye doctor's office has never been contacted by Eyeconic. I verified the correct contact info and sent it to Eyeconic. All attempts to contact them have been useless. I requested a cancellation of the order. Still waiting for that to happen but ordered contacts from another provider.

So , EYECONIC made their wrong a right , their warranty dept replaced my expensive MCM710 Translucent Frames with a more expensive MCM 2719 Burgundy and Gold Large Cat Eye Retro , very classy, they did a very good job on the lense and returned my money from the last frames and it covered a second pair so I got the Taupe/ Clear and Gold Framed Schoolboy Retro's and did a good job on the lense as well both lense are Transitions, so thank you EYECONIC for making a wrong right🥰!

What a terrible headache of a company! They'll say they can't verify your prescription and to upload it but their site is such a hot mess you can't do that and can't even cancel an order without calling. Don't even think about trying to reach someone through email because you won't get a response. An utter failure as a company