Extra Mile VanlinesReviews of extramilevanlines.com

Raj and Derek were there for us every step of the way. We had a very complicated cross-country move with a change of destination mid-way through. They accommodated us all the way through and responded to all of our questions very quickly and followed through until delivery day…and followed up afterwards to make sure we were happy. Stellar!!

Deceptive, dishonest, and exploitative — avoid at all costs. I hired Extra Mile Vanlines for a move from NYC to North Carolina. Despite completing their mandatory quality assurance review and providing a detailed inventory, they drastically underestimated the space needed. They subcontracted the job to a third party who claimed they’d stop loading once the estimated cubic footage was reached. That didn’t happen. They kept loading and then hit me with a 125% overcharge to deliver my furniture. I spoke with four different people at Extra Mile. Not one was honest. Every conversation was a new excuse or contradiction. No accountability, no transparency — just a coordinated bait-and-switch. This company is not just unprofessional — they are predatory. Do not trust them with your move.

Run as fast as you can from these brokers! Under estimate cubic feet by 75% or more Movers demand 2x fee. You must buy all packing materials. 9 phone calls, 5 text msgs, emails, and left msgs and th3y never cal you back. Movers only took 60% of what was agreed upon. They left over $15,000 in furniture in a house that was sold. Later arrival. Left me in a mess to try a get a truck for a 2500 ride back packing what I could squeeze in it. 2 weeks still no word from broker. Lawyer time ad if they can't quote correctly they n3ed to leave the trucking business. I wa in it as a fleet Mgr for years. Screwing customers is why I left. My original al broker quit after 2 days from my quote. Some dumb arse kid took over. Run Run and run.n

EXTREME WARNING ⚠️ Terrible experience! Stay away from this company! Sales gave me a great price once the truck was loaded they charged me 4x what we agreed on. The movers arrived in the morning smelling like weed and of course delivered our things and everything smelled like weed. They gave me really late times to come start the move and to make a bad situation worse when putting our stuff away we realized the kept 2 nightstands and a couple items, i reached out to hr to get the situation resolved with no answer.

Wildly dishonest company. Sent photos of EVERYTHING included to be moved. Agent under quoted the sale. Mover gets here and presents quote that is ~2x the original price. Refused services. Do not use this company - they will tell you anything to get the sale and then change the price by intentionally under counting the space required.

I booked with extra mile based on their reviews and unfortunately had a terrible experience. It cost twice as much as what I was quoted and took four times longer than they said it would. Here's what went wrong: * They rebooked my move the day of with a different mover * They called me as my stuff was going on the truck to double the price they'd quoted me *They gave the wrong mileage between my old house and my new house to the mover, and he wouldn't deliver my stuff until he found another job along the same route to "make it cost effective." This resulted in my "same day" move taking four days to complete. * The people who loaded my stuff into a different truck for delivery damaged and broke all of my wooden furniture and much of my glassware and picture frames. It looked like they just threw it in the back of a truck with no care or organization. I'm not talking scratches and dings (although there are certainly plenty of those I didn't have before I moved), I mean damage like they broke a corner with a caster wheel off a solid wooden chemistry table and gouged 3 inch chunks out of my bookcase. I have broken furniture in my living room right now that I can't move by myself and will need to pay to repair. * When I called Extra Mile to see about getting some money back, I was sent to a manager's voicemail and never had my calls returned. I'm a pretty easygoing person and take care to be kind to folks working these kinds of difficult manual labor jobs, because 99 times out of 100 they're working way harder than I am. In this case, Extra Mile seemed to only work hard at getting my money, not providing any kind of quality service or reliability. Hungover college students would have done a better job.

Smooth moving process start to end. Great communication all the way in the process. No damages to the furniture or the house while moving. Would definitely recommend them to my friends n family.

DO NOT USE THIS COMPANY! They are thieves, liars and tried to bribe me to not post this review. We have booked the movers a month and a half in advance. I've been given arrival estimate of 9-12pm few days ahead. For the final inventory review I needed to take a few furniture pieces off, but they said I can't do that since they already reserved the space so I can only add, not remove. I did end up having more boxes than specified, but less furniture than specified. So in the end it would have been similar space usage. So I agreed and said that's fine no changes to inventory. On the day of the move the truck did not show up. The dispatch kept telling me "don't worry, they're just around the corner should be pulling in now", yet the driver told me he was booked last minute the night before, had other jobs going on, and was 2.5 hours away still unloading those other jobs. The day went by and I just kept getting lies from both the dispatch who kept telling me they are almost there, and the driver who kept giving me new arrival times meanwhile had no intention to be here at the time he would give me. At 7:30pm two guys in a small sedan car showed up, no truck, no packing materials. Walked through the house to do inventory, at a very leisurely pace, and then told me there is more inventory than originally specified. Well, the company didn't let me adjust the inventory ahead of time as mentioned above. I was told the truck would be there at 9:30pm. At this point I had no reason to believe anyone would show up and there was no way I was going to load in the middle of the night even if they did. I had to cancel them and scramble to get other movers the next day. Asked this company to a refund of the deposit, but they have been ghosting me for almost a week. When I finally did manage to talk to Makala in sales (same person who sold me this imaginary moving service), she said all was done correctly on their side. Finally, Derek (from dispatch?), told me stories about how everyone was sick, the driver, the dispatch, etc and sorry they couldn't answer earlier. They said they could refund only $150 but ONLY WITH SIGNED CONTRACT TO NOT POST ANY REVIEWS. What a scam! They can keep the money, I already lost so much with them, that what's another $150. I rather this review helps someone. I told them that too, and within minutes, they called me back to try to bribe me into not posting this. Kaitlin from settlements, told me the $150 is a settlement and not a refund, since I signed a contract and refund is not possible. Well, I did sign a contract and had every intention to go through with it, IF THE MOVERS SHOWED UP. Reading through other posts, I'm now realizing I'm lucky to have canceled the pickup and not go through some of the other horror scenarios others did. I'm happy to join any lawsuits agains these thieves and liars, and hope this post helps others to not fall victim to this scam. Also, search Facebook for this company name, you will see individual people having similar and worse experiences. Like furniture not delivered in 2-3 weeks, and people having to wait for 3 days , no TV and no internet, for the movers to show up. In a way I'm glad I got out of this when I did to not be stuck with no pick up and no delivery. DO NOT WORK WITH THEM!!!