Extra Mile VanlinesReviews of extramilevanlines.com

I am using Extra Miles Vanlines to move from PA to FL and I wanted to leave a fair and honest review of my experience for everyone else that has plans to move in the future. At first, if you have never moved before your going to want to educate yourself between the difference of a moving broker and the movers themselves because there is a difference. If you can't find a moving service and need a company to handle the logistics of finding a mover, then a moving broker might be a great fit for your needs. Realize that moving brokers will make some money on top of the cost of your move, which that is ok, completely understandable. The one constructive criticism that I have is that the moving brokers should do a better job of the initial quoted estimate, but let me explain. Great upfront service to get a quote, go over inventory and get a price. Even after we adjusted our inventory and added more items, the price was still fair, no worries there. On the pickup day, was surprise to see that the movers when they saw the actual inventory, the same one we listed, needed to adjust our price because our furniture was going to take up more space on their truck. So the quote goes from a number what we were prepared and budgeted for to something outrageous based on truck cubic feet, not our original estimate. So that was disappointing to say the least. What could have been a reasonably priced move has become something way outside the scope of what we intended or had budgeted. For me being disabled, I still needed help with the move, so I pretty much had to accept whatever the adjusted move number was to make this move happen or risk our furniture sitting there with no way of getting it moved. Again, I am being very unbiased, I am not upset, just really explaining the whole process so that anyone else that needs to move can understand the process and set the proper expectations. This company has potential if the pricing could be more transparent. If your charging the cubic feet of total weight of the moving load, thats ok, just start the estimate or original conversations setting the appropriate expectations.

There are lots of moving parts to a process like this, so not everything went smoothly. I get it. At the end of the day, their people really did try to resolve! Thanks for working with me on this!

I recently used Extra Mile Van Lines for my cross-town move, and my experience was fairly decent overall. Scheduling the move was straightforward, and the customer service team was responsive and friendly. They answered all my questions and provided a detailed cost estimate, which was accurate in the end. On moving day, the team arrived on time and got to work quickly. The movers were professional and handled my items with care, ensuring everything was wrapped and protected. I appreciated their efficiency and focus during the loading process. However, there were a few hiccups that led to my 3-star rating. One of the movers seemed a bit inexperienced, and there was a slight delay in unloading at my new place due to some confusion about the inventory list. Additionally, a small piece of furniture suffered minor damage, which was disappointing. Overall, Extra Mile Van Lines offers a solid moving service, and with some minor improvements, they could enhance their client experience. I would consider them again, especially for smaller moves, hoping for a more polished experience in the future.

So far as moving experiences go, this went as well as one could ever hope for. The communication before the move was perfect. They said they would be at my place between 8:00-9:00 a.m. and they arrived at 8:30 - with a 20 minute heads up. They arrived, took at look, asked a few questions, reviewed the fees with me, and then got the job done. I can't think of anything that could have made their service any better than it was.