Shanda R.
I realize that Extra Mile Vanlines LLC…
I realize that Extra Mile Vanlines LLC is a moving company that operates as a moving broker. I booked two moves through this company. First move went fine pick up location to drop off location was an hour and a half away. Stuff was picked up on a Saturday afternoon and delivered Sunday morning. The second move was a horrible experience. Pick up location to drop off location was 279 miles 4 hour distance. My stuff was picked up on a Saturday and was not delivered until the following Saturday. They charged me for extra room on the truck that I did not get. I had to make an extra trip to move stuff that should have went on the truck but did not get put on because the contract didn’t not add the extra space I paid for. I had no idea when my stuff was going to get delivered once they picked it up. I was on the phone every day asking them when they were going to deliver my stuff. Once they did deliver my stuff they had one person to unload all my items. I had to call and pay somebody to come help the delivery person because some of the furniture was really heavy, and I was unable to help. My furniture was very scratched up and damaged. I was also missing some of my furniture. I would not use them again!!!
Response from Extra Mile VanlinesMay 28, 2025
Shanda, please reach out to our office to discuss this. I am unaware that there were any issues with your second move.



