Extra Mile VanlinesReviews of extramilevanlines.com

TLDR: Continental Van Lines is great and should be worked with directly on moves. Extra Mile Vanlines leaves a lot to be desired as brokerage company and should be avoided if possible. I’ll start by saying the moving company we worked with, Continental Van Lines, was fantastic. Extremely professional, efficient, flexible, and went above and beyond to make sure everything went smoothly with our move. S/O Ivan! On the other hand, we were extremely disappointed by Extra Mile Vanlines. To start with a positive, Taylor from their team was super helpful during the Q/A check process. Onto the negatives. Their customer support team told us to “figure it out yourselves because we’re too busy” in response to a simple question. Extra Mile did not coordinate at all with the movers directly, which was made apparent when they tried to schedule our move date / time while the movers were already at our apartment. Lastly, after our move was completed, payment was made based on the agreed upon contract, and we had signed all relevant documentation, Extra Mile told us we owed them an additional $2000 for “not supplying boxes and taking up too much room in the truck,” both of which were untrue. This goes directly against their “Transparent Pricing” and “No Hidden Fees” information on the front page of their website.

I would rate this company a 0. Horrible Company! Quoted 4300$ for a move from Lake Worth, Florida and in the end was charged 3 times the Amount almost 12,000$ for a move to Leesburg Florida. I was Told I would have a big truck sent, they sent 2 trucks. We were taken advantage of. They kept upping price of move on the date of pickup!! DO NOT USE THIS COMPANY!! They are LIARS and CROOKS.!!

Scammers…. Stay away if you don’t want to be ripped off. Prices are doubled upon pickup and DO NOT Zelle any money to them for deposit. They are scammers who will book, take high deposits via Zelle and then double price you later….

I realize that Extra Mile Vanlines LLC is a moving company that operates as a moving broker. I booked two moves through this company. First move went fine pick up location to drop off location was an hour and a half away. Stuff was picked up on a Saturday afternoon and delivered Sunday morning. The second move was a horrible experience. Pick up location to drop off location was 279 miles 4 hour distance. My stuff was picked up on a Saturday and was not delivered until the following Saturday. They charged me for extra room on the truck that I did not get. I had to make an extra trip to move stuff that should have went on the truck but did not get put on because the contract didn’t not add the extra space I paid for. I had no idea when my stuff was going to get delivered once they picked it up. I was on the phone every day asking them when they were going to deliver my stuff. Once they did deliver my stuff they had one person to unload all my items. I had to call and pay somebody to come help the delivery person because some of the furniture was really heavy, and I was unable to help. My furniture was very scratched up and damaged. I was also missing some of my furniture. I would not use them again!!!

Started out with a quote of 5k to move, when the movers showed up a day later and at 4pm with 2 movers. Within the first hour my price went from 5k to over 9k. Like I had a choice to change companies. Not very honest business practice and don’t care about your situation as long as they get paid. And still have not completed my pickup as of this morning. Very disappointed and advise you to move yourself with pods, at least they are honest. So I was wrong it was 11k instead of 9k. So you telling me that the few heavy items cost me over 6k more. Does not really matter at this point because they got their money and the moving company got their cut. So best thing to do is not go through a broker and go directly to the moving company. Plus no one will do anything about this anyway. So I got burned hard, so read the reviews unlike I didn’t do. That’s the America we live in now. Thanks again for looking out for a Vet

I have scheduled a move well in advance (3 months in advance) with extramilevan lines. Intially extramilevanlines team Chris Colin, Makala Brooks, Dan, April, Shila tells right from pick to delivery will be seamless. But actual its different in reality in terms of response (ignore your calls, emails, text) , misses schedule date/window (which is 3 days of window). The worst part after all this, you will be ghosted after the pickup. Delivery schedule will not be shared by extramilevanlines and carrier(womantouchmovers) even after many followups. Its already been passed 21 days, as of today neither extramilevanlines and carrier womantouchmovers do not respond to my emails, calls and texts . Im not sure if i really get my stuff back delivered in addition to losing my expenses on delivery. I would have given ZERO for review but there is no such option.

I was not very happy when the mover showed up and charged me an extra 2 thousand dollars to move across state lines. Poor customer service.

Do not use this moving company they will give you a reasonable estimate and then hike up the prices when they get there to pick up your belongings they are highly unprofessional and as a single mother of three. They will pressure you into doing what they want you to do. These people have made my moving experience a living nightmare, I was quoted $1700. I paid a $754 deposit. why when these people got to my house they charged me double of what they originally estimated. I then spoke to someone on the phone the representative told me that I could tell the person there that he didn’t have to take all my stuff if I couldn’t afford it, and instead that man stood in my face and pressured me to take all my stuff. I do Uber eats and I’m currently living in a hotel. How am I going to afford almost $3000 worth of charges? now I am sitting here, struggling, trying to pay these people, and they’re threatening to auction off my belongings. Please don’t be like me. Do better research on these companies because these people do not care about their customers. They are very much money hungry.