Extra Mile VanlinesReviews of extramilevanlines.com

This was the worst excuse for a company I've ever dealt with. Extra Mile pulls the classic bait and switch on customers. The original estimate was based on an itemized list of furniture to move. The estimate was wildly underestimated, and they took first payment. Then they tried to jam us at the last minute with a huge bill and left my 77-year-old mother in another city with most of the furniture! I paid full price for very little that was agreed to in writing. Anyway, we had to hire another mover for the job after they took all of my money. A week before the move a "Quality Control" manager was supposed to work with us to finalize plans. He was supposed to call me on Monday after 3:00 PM. I never heard from him all week. I called and emailed him for details....the email I finally got back was "someone will call you" I completely got ripped off and I've worked many contracts in my lifetime. Very dishonest and horrible communication. Unbelievable they can stay in business. They only get a 1 --because there is not a zero. They put the tiny boxes we had for our cars on the truck and said we had "extra items"! What a lie and what a joke. The actual furniture was left behind. Run away as fast as you can from these buffoons!

They give a low price then close to the move almost triple the cost. The increased cost comes when you are afraid you can't get another mover. Avoid them unless you have lots of money to give to scam artists!

Total scam! Waited for the call back for the past 3 weeks after paying $1000+ deposit. Literally 2 days before my move I finally got a call and telling me the arrangement from their side wont work for my move and can't refund me as well. All the email communications didnt get proper response. Their system didnt even update despite my months of communication. Leaving me no options for my move arrangement.

DONT BOOK UNLESS YOU WANT TO LOSE YOUR MONEY. Worst Company ever. They outsource to independent parties and there is no customer service. Book if you want to lose your money. I booked a long distance move, we called and confirmed the items and cost twice. They assured us the cost won’t change. On the day on move, they gave us a time slot of 12-4, they showed up at 6:30. It was a third party contractor, who started to recalculate the price and doubled the price. We tried to call the customer service but as it was sat evening no one picked up the call. We refused to pay double price. I had to book a different movers( which costed us move due to last min booking). I tried to call the customer service, but the lady was so rude. She did not even let me talk. I asked to talk to a supervisor, but she refused and said the supervisor will call me back. ( As guessed no call back yet). ----- Updated---- VERY POOR CUSTOMER SERVICE Extra Mile Vanlines replied to this without even trying to figure out the customer and the issue. Initially they replied that, change of price can happen on site and the quote given is not fixed. Then the next day they simply updated the post, stating the Customer never moved with us, without trying to get to the root of the issue. REALLY BAD.

⭐ (1 star) - Avoid at All Costs: Missing Items & Zero Accountability Do NOT use this moving company. They lost more than half of my belongings and have provided zero follow-up or resolution after over a month. What Happened: Partial delivery on July 12, 2025 was missing more than half my boxes, including ~10 original paintings, multiple wardrobe boxes filled with vacuum-packed clothing/bedding, and many boxes of mementos and important household items. They delivered items belonging to another customer (flat screen TV and box of framed artwork/photography). I filed a claim weeks ago, yet when I follow up, the COO and Customer Service Manager I've been in contact with multiple times do not remember my case. Instead of replying with a proper response, they've had the claims department call numerous times asking if I'd like to file a claim. The fact that they don't even remember my case (or that I've already filed a claim) when I call tells me that this probably happens frequently. Despite follow-ups several times a week from my side for over a month, I've received ZERO proactive communication about recovery efforts. No one has addressed the incorrectly delivered items, so I'm personally trying to locate their rightful owner. It's impossible to tell if this company is dishonest or simply incompetent—either way, the result is the same: lost belongings, wasted time, and missing mementos and items that took a lifetime to collect. When you lose more than half a customer's possessions AND deliver someone else's property, basic professionalism requires immediate communication and corrective action. Instead, they provide complete radio silence. This company clearly doesn't care about customers once they have your money. The lack of accountability after such serious errors is appalling. Save yourself the heartache and choose a reputable moving company.

Extra Mile is a bait and switch set up. You will be quoted the best price and a non-refundable deposit collected. This quote comes from the shipping broker. The actual movers that show up are not obligated to honor. My quote went from $1700 to $3300 when the movers arrived.

I was charged for items that did not go on the truck. My stuff was picked up, no problem there. but they STILL have all my stuff! They don't answer their phones. Who does that when running an office? I had a very nice tip for all 3 of the movers when they unloaded. I have a lawyer, a Federal Transportation guy, the BBB and the police. I am going after this company! I didn't deserve to be treated this way and I want what is mine !

I would give them zero stars if I were able. Predatory business practices at best. Sent the movers in the night before I had asked for, after closing time so that I couldn't talk to them until morning. Upped my estimate and deposit, then, my packing wasn't up to their standards, more money, they said that I had way more stuff than I'd told them, way more money. I'm contacting my State AG. Don't trust these guys.