We are a moving broker who is committed to doing things differently. Transparency is our North star and we always follow it. Our relocation consultants are experts in creating personalized moving plans that cater to your specific needs. With highly competitive prices and fast, efficient, and professional moving companies we guarantee a seamless move. Trust us to take care of everything for you. Sit back, relax, and let us handle the hard work.Our mission is to make your move stress-free and affordable, whether you’re relocating across Town or all the way across the Continental United States. Our expertise includes both local and long-distance moves, and we also offer storage solutions for our clients. You can rely on us to provide dependable and hassle-free moving services.You deserve a perfect performance when it comes to relocating. With years of experience in making the right moves, we make relocation a breeze. Our team will collaborate with you to select the moving services that best suit your needs.
Extra Mile Vanlines (extramilevanlines.com) has 154 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
Also known as
extramilevanlines.com
Website
extramilevanlines.com
Category
Moving & Storage
Location
Reston, Virginia
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 83% of reviews.
Latest
Most recent review: August 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Horrible company they kept giving me the run around they will be here tomorrow, and the next day and never show up. They are a BROKER ! When they finally showed up the driver tripled my price and I had less items.
Response from Extra Mile VanlinesNov 27, 2024
Melinda! I am so sorry to hear about your experience. Unfortunately I cannot locate a Melinda in our system that we have moved recently, we also have not been reached out to by any Melinda with any issues for us to resolve. Can you please reply with a job number so we can resolve your complaint. We also would like to verify this is a real review as I stated above I have no Melinda. Thank you and I hope to hear from you soon too make you a satisfied customer!
12/3- We still have not received a reply to attempt to fix this. If you are a real client of ours please reply with a job number so we can fix things for you!
CF
Chris F.
Do Not Use Extra Mile Van Lines (or LoadRans LLC)
Do not contract with this company. As others have said, they are not a Moving Company. They are a contract company that farms out the pick up, transportation and delivery of your goods. Their business model is a contractor not a mover that puts the consumer in a very negative position. We did a move from California to Nevada and we were forced to work with two other companies that we did not contract with. Extra Mile Van Lines sent a U-Haul to our house to pick up with a company we had never heard of and had no intention of working with. The transportation component of the move was even worse. Once extra mile contracted us with a terrible company LoadRans LLC that stretched out the delivery of our goods because they “didn’t have a truck going to Nevada”. Why would they contract a move if they didn’t have the ability to execute the move? We had to badger them to make the 10 day agreement, although they made it clear that they had 30 days to deliver our goods to our new home. Once they had our goods in possession, they had LoadRans LLC complete the final steps in the move. This company is absolutely predatory and unscrupulous. They extorted us for $1400 by lying to us and telling us that their semi truck could not make it into our neighborhood due to traffic circles. However, there was a clear open path without traffic circles to move our items in the large truck to our home. They also lied about where our stuff was and the timing of the driving to Nevada and the offloading of our goods to a smaller truck (what they call a shuttle). The timeframe they communicated is impossible to execute therefore our goods were already in our new city when they told us that we were gonna have to pay them an extra $1400 for them to be able to deliver our goods to our home. We finally agreed to the $1400 to get our stuff delivered and then the driver shows up two hours before sundown and his worker that was supposed to show up is a no-show/no call. So, the actual move got shifted even an extra day. The whole moving industry is predatory and negative for the consumer. I don’t understand how the DOT has not investigated and made major changes to this predatory extortion industry.
Response from Extra Mile VanlinesNov 19, 2024
Chris, we are sorry your experience with Extra Mile wasn't 100% satisfactory as it is always our intention to deliver every customer a great moving experience. That being said, things can go wrong during a move sometimes, that are beyond our control, but we are always here to fix any mistakes from our side. Please let me address your concerns. Yes, we are a broker and we never hide that fact. Our website clearly states this. In fact, if you were to go on our website, it says so right there on the homepage. But unlike many other brokers, we only work with a small and trusted network of carriers with a proven track record of success. Each of our carriers have multiple years of experience providing great moves for their customers. Your stuff was delivered within the 10-day allotted window as set by the DOT and this move was completed as per the terms set in the agreement. The only extra charge that you incurred was a Shuttle Charge (which is also a legal charge allowed by the DOT). This charge doesn't occur in every move, but only in cases where the truck doesn't fit into the space to allow the move to happen. Had we known about this issue at your destination before arriving there, we would've informed you about this charge beforehand as well. However, you had not mentioned anything of the sort and there's no way for us to know either. The additional charge is for shuttle service (when all of your goods had to be moved from the semi truck to a smaller truck in order for the truck to make delivery due to size constraints/roundabouts). This takes extra time and effort on the movers part and thus the extra charges. You said you understood this, but did not want to pay for the shuttle charge. Unfortunately this is out of our control as it is a charge the Carrier adds-on, and it is a standard charge with every single moving company that faces this scenario. We understand that it is frustrating when unexpected things occur during a move. Unfortunately, this was out of our control. We wish you nothing but happiness in your new home.
ST
Steve
Avoid this company
Told them what we had to be moved via phone call. Had a zoom call so they could see what needed moved. Charged us an additional $700 for bulky items after zoom call Moving day came a crew of three guys showed up with a 26' box truck. They did not take everything that was listed and was shown on the zoom call. Have tried several times to get a claim form for damaged furniture. Now no response from company. I have had to make 2 trips back to move what was not taken. This has cost me more time and money. Definitely avoid this company. They charged us $6900 to bring a half loaded 26' box truck. ME8079737. Not putting my email. You have my wife's email. If only the tool box was left I actually would have had no problem. We were not told to empty the box. You obviously have that recorded. I offered Steve Goldman to have another zoom call on the 16th to show what was left behind. He declined. Items not taken included, yard tools, husky work bench on wheels, outdoor furniture, file cabinet, dresser mirror in a box, 6 metal shelf units.I actually moved myself to PA with a 26' box truck. The truck was not fully loaded as there was plenty of cubic space left. I have rented 2 5x8 trailers so far to move everything not taken. Still have items in my shed to move. My wife did receive the claim form after I submitted my review. Let's see how it goes on the damaged furniture once claim form is submitted.
Response from Extra Mile VanlinesNov 18, 2024
Steve, thank you for your review. We strive to deliver every customer a great moving experience and are sorry that you did not feel you received this from Extra Mile. We have a proven track record of success with thousands of happy customers to back this up, and regret when a customer is left unhappy. Please allow me to address your concerns. In our initial call with your wife, which we have a record of, she stated that anything over the amount of what the truck would hold, you would be taking in a U-Haul so as not to incur additional expenses. The moving truck was then indeed fully loaded with your things, and the only item left behind was a tool box which weighed in excess of 1,000 lbs. The weight of this item was not mentioned on the Zoom call and we have no way of knowing the weight without you telling us. The carrier would have needed extra equipment to move this piece, which would have meant an additional charge which you declined. The carrier went out of his way to further provide you with Free packing and crating, which they were under no obligation to do. As to the claim form, we texted you the claim instructions on 11/14 and have a screenshot to back this up as well. We truly do everything in our power to make sure every customer is satisfied and are sorry you felt otherwise.
PR
Provider Revenue S.
Scam technique
Quoted a price. items were shared prior to arrival then when they got here the price was more than double and now we are trying to get our deposit back. Scam technique
Response from Extra Mile VanlinesNov 14, 2024
We are so sorry to hear about your experience! The only way to be charged more money with our company is if there is additional items, space, or packing material needed on the day of the move then was previously requested. If you could please leave a name or job number so we can look into this asap it will help me to resolve this for you. Thank you.
12/4 update- We still have no reply of a job number nor have we received any calls. Considering this review has no name, if this is an actual client please provide a job number so we can resolve the complaint.
BL
Bob L.
Stay away
Stay away, this is not a moving company. It is a brokerage company that finds the cheapest movers to move you valuable belonging. I was told I would get some money back because the move was not done on the dates requested however, after the move they did not contact me and did not respond to emails.
Response from Extra Mile VanlinesNov 14, 2024
Bob, we strive to make every move the best possible experience for our clients and are sorry to hear that you were not happy with your move. Please reach out and provide more information so we can look into this for you.
PE
Paula E.
Extra Mile movers and MoveKing llc were…
Extra Mile movers and MoveKing llc were top notch from start to finish. They made the move process extremely easy. MoveKing movers were exceptionally kind and went out of their way to help us.
Response from Extra Mile VanlinesOct 28, 2024
Paula, thank you for your kind words. We love going the extra mile to ensure our clients have a stress-free move!
FM
Ferguson M.
Reliable and trustworthy
I've used a few moving companies before, but Extra Mile Van Lines has been the most reliable. They kept their promises and delivered everything on time.
Response from Extra Mile VanlinesOct 23, 2024
Thank you! We always go the extra mile to give our clients the best move!
CM
cathy M.
They are scammers
Horrible experience with these people. They give you one price on the phone and make you sign a contract and then they try to get another $1800 from you after everything is loaded in the truck and if you don’t Pay them they will threaten you. They did a horrible job of packing just threw stuff in the boxes very unorganized unprofessional and scammers would not use these people for anything in the world. Talk to a Derrick and he was just as bad as his helpers he was very unprofessional talked rudely to me, and just would not trust these people with my life. Do not use them.
Response from Extra Mile VanlinesOct 23, 2024
Thank you for your review Cathy. I want to start with saying, you were moved for the exact dollar amount that you were quoted. The information about extra money is made-up. We also were courteous enough to give you a free re schedule fee when you called on the morning of the move to tell us have a headache. We did this at no cost even though we were already in route to you. This client was moved successfully, for the exact amount of money they were quoted.
