We are a moving broker who is committed to doing things differently. Transparency is our North star and we always follow it. Our relocation consultants are experts in creating personalized moving plans that cater to your specific needs. With highly competitive prices and fast, efficient, and professional moving companies we guarantee a seamless move. Trust us to take care of everything for you. Sit back, relax, and let us handle the hard work.Our mission is to make your move stress-free and affordable, whether you’re relocating across Town or all the way across the Continental United States. Our expertise includes both local and long-distance moves, and we also offer storage solutions for our clients. You can rely on us to provide dependable and hassle-free moving services.You deserve a perfect performance when it comes to relocating. With years of experience in making the right moves, we make relocation a breeze. Our team will collaborate with you to select the moving services that best suit your needs.
Extra Mile Vanlines (extramilevanlines.com) has 154 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
Also known as
extramilevanlines.com
Website
extramilevanlines.com
Category
Moving & Storage
Location
Reston, Virginia
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 83% of reviews.
Latest
Most recent review: August 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Extra Mile Vanlines exceeded my expectations with their prompt service and utmost professionalism. From packing to loading, their team handled everything with care and precision.
Response from Extra Mile VanlinesFeb 21, 2025
Thank you Mr. Foster for your kind words, it was our pleasure.
JL
Justin L.
Extra Mile Vanlines truly lives up to…
Extra Mile Vanlines truly lives up to its name! I was initially stressed about my interstate move, but their team made it a breeze. The booking process was straightforward, and I appreciated the regular updates as my moving day approached. On the day, the crew arrived on time and ready to work. They were respectful of my home and took extra precautions to avoid any damage. The whole process was quicker than I expected, yet thorough. If you're looking for reliable movers who go the extra mile, this company is the way to go.
Response from Extra Mile VanlinesFeb 21, 2025
Justin, it was our pleasure taking care of your family's move. Thank you for your wonderful review.
EE
emily E.
I recently used Extra Mile Vanlines for…
I recently used Extra Mile Vanlines for my relocation, and I couldn't be happier with the service I received. From the initial consultation to the final unloading, the team was professional and accommodating. The movers were punctual, handling my belongings with care and efficiency. What impressed me most was their attention to detail; they meticulously wrapped fragile items and ensured everything was labeled appropriately. There were no hidden costs, and the pricing was transparent from the beginning. I highly recommend Extra Mile Vanlines for anyone looking for a seamless moving experience.
Response from Extra Mile VanlinesFeb 21, 2025
Thank you Emily! We love going the extra mile for our clients!
JM
john M.
I recently used Extra Mile Van Lines…
I recently used Extra Mile Van Lines for my cross-town move, and my experience was fairly decent overall. Scheduling the move was straightforward, and the customer service team was responsive and friendly. They answered all my questions and provided a detailed cost estimate, which was accurate in the end.
On moving day, the team arrived on time and got to work quickly. The movers were professional and handled my items with care, ensuring everything was wrapped and protected. I appreciated their efficiency and focus during the loading process.
However, there were a few hiccups that led to my 3-star rating. One of the movers seemed a bit inexperienced, and there was a slight delay in unloading at my new place due to some confusion about the inventory list. Additionally, a small piece of furniture suffered minor damage, which was disappointing.
Overall, Extra Mile Van Lines offers a solid moving service, and with some minor improvements, they could enhance their client experience. I would consider them again, especially for smaller moves, hoping for a more polished experience in the future.
Response from Extra Mile VanlinesFeb 21, 2025
Thank you for the feedback Mr. Miller, it is sincerely appreciated. We are growing quickly and implementing changes to ensure that every client is 100% satisfied. We wish you much happiness in you new home!
MG
Melinda G.
Avoid This Broker Extramile Valine's
Avoid This Broker Extramile Vanline's – Dishonest Pricing & Rude Service!
I highly regret using this broker for my move. They initially quoted me $1,835 to move a small 12x12 bedroom from Naples, FL to NY, which included a king bed, bunky boards, head and footboard, double dresser, tall dresser, nightstand, mini fridge, TV, 11 boxes, and a hockey bag—all of which were listed in the original quote.
However, on moving day, they suddenly demanded $2,800, an outrageous $1,000+ increase for the same exact inventory! When I refused to pay the unjustified extra charge, they were incredibly rude and unprofessional.
To be fair, the actual moving company they outsourced the job to was professional and handled everything well, but this broker? Absolutely dishonest and unreliable. Do yourself a favor and find a reputable mover instead—this company is nothing but a scam
Response from Extra Mile VanlinesFeb 18, 2025
Melinda, we are sorry that you were not pleased with your experience, but happy that you gave kudos to our carrier. We only work with the best carriers in the business. According to our records, there were more cubic feet at pickup than originally stated. Our manager Derek called with the revised price. As the contract states, the move is based on cubic feet. More cubic feet than originally stated is going to increase the price. In the end, the carrier gave you a substantial discount which you were pleased with. We wish you nothing but the best in your new home.
MM
Madison M.
They can’t seem to tell me when my…
They can’t seem to tell me when my stuff is going to arrive. I keep getting a run around it’s been 11 days now and I’m still without my stuff. I just want my stuff to get delivered. Every time i call they tell me to hold on. And then nothing.
Response from Extra Mile VanlinesFeb 10, 2025
Madison, please reach out to me at [email protected] or call our office so we can assist.
DE
Den
Worst moving company ever !!
Worst moving company ever !!! Stay away from this ZERO own trucks BROKER and do not trust them at all !!! They wasted my time stole my down payment and provided no service at all. The associate named Derek Gum was doing the worst job ever and he did not communicate well I felt like he had 0 years of experience as a moving consultant.
UPDATED: I am not sharing my real name. Please note I canceled the service on my moving date because the employee named Derek did not provide ANY updates on my moving and ghosted me the whole morning, and he insisted that he was in a meeting ??? Can't even reply to my email or text me ???? I was in a rush to find the solution since I needed to move out from my previous apartment, so I ended up using another moving company. Thanks for taking my deposit for the WORSE Service ever !!!
Response from Extra Mile VanlinesFeb 3, 2025
Edited: We are sorry you were not happy with your experience. We perform thousands of moves every year and have an excellent track record of satisfied clients. However-When you cancel your move on the day of, you lose your deposit as we have already sent trucks and crew to your location at our cost. This is stated clearly in your contract. Our Dispatch Manager Derek, who has over 30 years experience, was in contact with you and at no time were you "ghosted".
Den we apologize to hear about your moving experience! I have no "Den" in my system. Can you please reply with a name or job number so I can verify you are an actual client and rectify the situation?
Updated 2/4- We have no record of moving a Den on or around Nov 26. Or anytime for that matter. Can you please respond with a job number or email directly to [email protected] so that we can rectify the situation if indeed we were your mover.
JE
Jennifer
Great for Apartments
I was worried about moving into a third-floor apartment, but they tackled the stairs with no complaints.
Response from Extra Mile VanlinesJan 26, 2025
Thank you Jennifer, best of luck in your new home!