Extra Mile VanlinesReviews of extramilevanlines.com

Only giving one stare because it won't let me give any less. They damaged 4 Pieces of our furniture and one piece is over 100 years old. We are still missing 10 boxes and the one box had tools in it that are worth over 300. And they damaged a tool box that is worth over 500. Called to make a Complaint and get put on hold then hung up on. Sent emails and no one responded. DO NOT USE THEM. And they changed me 500 more then what we agreed on. Big rip off.

So I am rewriting my review after a heated argument with the Ops manager (yes he will talk over you) I thought I was telling the truth but I was mistaken with a small portion of their communication. They did contact me prior of the move date to confirm which I did but the day of the move, I had to contact the company to verify they were coming 15 minutes before their end time they gave me - 11-2 arrival time and called them at 145 even though they said a half hour to hour the driver would contact me. They showed up 25 minutes late but were ready to move. 45 minutes into the move I received my new quote of $1900 more dollars. I tried to figure out how that works cause they were suppose to go over the whole move before they start and show me the total. It is what it is. I called and talk to the Ops manager and he did give me a $200 discount, which I am thankful for. Side note - don’t ever believe it when they tell you that there is barely any profit being made. Anywho, I didn’t read the fine print and have the full amount of cash on hand to pay for the services. It was around 630/7pm and I was unable to get to an open bank or PO to get a MO. Side note - please help people understand that cash is only for same say or next day delivery. Having the option to use CC for deposit can be misleading. The gentlemen didn’t pay full attention to what I wanted moved ( even though I showed them all twice). Pay attention to what they grab cause they grabbed more than they should have and I had to pay for that and also drive 2.5 hours to pick it up. Also, pay attention to how clean they are being and make sure to remind them to pick up their trash as they go. They left a mess in my living room. They also had to smoke cigarettes during the job so make sure they clean up their butts and empty packs cause I found them all over my driveway. One also chose to smoke when they were loading the truck. I asked kindly to stop doing that, which he did. They bent my bifold door track without telling and dropped a whole box of decorations on my stairs due to not paying attention. I want to be honest and let you all know I hung up on the Ops manager due to his talking over me and arguing. Yah, I chose to hang up on him. Just know that when you leave a bad review, they will call you. I did not have a good experience with this company and do not recommend them. The best thing is that we all have free will and can easily disregard my opinion and choose to use this company. It’s 2024 - look into AI for better quote estimates. You could save a lot of headaches or use humans and play a guessing game. Rating - cost - too high - communication - average - workers stamina - great 4hr job - workers cleanliness - very low - recommend this business - NO

Terrible company. Bait and switch. I received a binding estimate for a cross country move. When the movers showed up in a broken down truck with the company name duct tapped to the doors I knew something was up. The workers themselves were fine but in the end I was charged 30% over the estimate for less items. The dispatch manager Derek was rude and not helpful at all said I needed to go to the carrier for the dispute even though my contract is with Extra Mile Vanlines. When I asked for his supervisor he said he was the manager and wouldn’t give me anyone else to talk to. Such unscrupulous business practices. I guess my only recourse at this point is taking them to court. Which I fully intend to do. Stay far, far, far away from these crooks. Only way to reply to their answer. There were less items than on the initial inventory list. Should have been less not more. Again bait and switch. Let me get this straight. You took less items but it took up more space and you are closing the complaint? Prove that it took up more space when there were less items. Also I was charged for 500 cu ft more and now you’re saying 450. I want a detail list by cu ft of each item. I have filed a complaint with the BBB. It’s a Bill of Lading not Laiding at least know the proper terminology. I didn’t sign off on additional items because THERE WEREN’T ANY. They hide behind having a bill of lading signed that can’t be verified and totally disregard their BINDING ESTIMATE.

Please DON'T use this company. It was a total sham. We were charged double the amount we were quoted, our stuff went missing for WEEKS (despite paying $500 for a guaranteed delivery date), and we had a few boxes never turn up at all (one was incredibly valuable). Our point of contact was Derek Gum and he was not only unprofessional, he lacked some major empathy and was of zero help to us. STEER CLEER and pay the extra money to NOT use a broker. DO NOT USE!!! If I could give this service a ZERO STAR I would.

So far as moving experiences go, this went as well as one could ever hope for. The communication before the move was perfect. They said they would be at my place between 8:00-9:00 a.m. and they arrived at 8:30 - with a 20 minute heads up. They arrived, took at look, asked a few questions, reviewed the fees with me, and then got the job done. I can't think of anything that could have made their service any better than it was.

Prices changed and pickup dates and time were confusing. I had a $600 bulk charge and the item was not delivered and I was not given a refund. They were nice on the first contact then were rude after the deposit was paid.

They are a scam artist they go thru inventory for what to say it is based off the sq ft . I had a one bedroom apartment and they quoted me 430 ft , I told them what I had over 5 times they quoted me low to get the job and promised it would not be more as long as the items are the items I mention. I took out my couch , my dining room set and still wanted $1100 more than on top of that they wanted $1200 more when deliver came to storage because supposedly it was 75 ft which it was not 7 stories is 75ft , from the truck to the elevator was 10.5 ft to my storage was approx. 40 ft . Do not do any business with Extra Miles Vanlines at all original quote was $1998 from NY to Florida , now have paid $3385 and they wanted $1200 more on top of I left my couch and dining room table. WARNING TO NOT BOOK THEM EVER.

We hired Extra Mile Vanlines for our move from California to Florida. Shawn was very informative throughout the whole process, I felt extremely prepared on the day of the move and it went amazing! Will definitely be hiring them again when I move in the future!