Extra Mile VanlinesReviews of extramilevanlines.com

This company should NOT be in business. I would give 0 stars if I could. Beware of Extra Mile Van Lines – A Nightmare Moving Experience I cannot emphasize enough how disappointing, stressful, and infuriating my experience with Extra Mile Van Lines has been. From start to finish, their service has been nothing short of a nightmare, and I feel compelled to share my story to warn others. First, the level of professionalism and communication was abysmal. After trusting them with my move, I reached out on December 19, 2024, to formally submit a complaint about their service. I provided a detailed account of the issues, supported by photos of the damage they caused to my belongings and furniture. I have yet to receive a response. This blatant disregard for customer concerns is unacceptable and speaks volumes about their lack of accountability. To make matters worse, this ordeal involved not only Extra Mile Van Lines but also Good Friend Movers LLC (USDOT 3921653) and T&M Family Moving and Storage LLC (USDOT 4093473). Together, they failed to deliver even a semblance of the service they promised. Moving is already stressful, but Extra Mile Van Lines turned it into an emotionally draining ordeal that no one should have to endure. To those considering this company: stay away. I am now escalating my complaint to the Federal Motor Carrier Safety Administration (FMCSA), the Federal Trade Commission (FTC), the Better Business Bureau (BBB), and other government agencies to ensure they are held accountable for their actions—or lack thereof. This company is a textbook example of what happens when businesses prioritize profit over customer care. Their silence and inaction in the face of a legitimate complaint is disgraceful. Save yourself the stress, heartache, and financial loss. Choose a moving company that values integrity and customer satisfaction—because Extra Mile Van Lines is not it. THEY HAVE NOT ANSWERED ANY COMMUNICATIONS REGARDING THIS EITHER. DISHONEST, CORRUPT & A BAD BUSINESS!

Don't waste your time with them. They're not worth the headache. I didn't bypass them by directly paying the carrier without them telling me to and I definitely tried my best to get in contact with them. But they have been giving me the runaround. First, I was given a dishonest quote. They are a moving broker who uses local moving companies. When the movers came, they charged extra (way above anything we agreed upon). I didn't complain and paid up hoping for good service (and that was a huge mistake on my part). On my original papers, it said that there was a 3-6 day window. I was even told that on the phone and in-person (I even called and they said they deliver on the weekends). Now I've gone over a week without any of my items and no one seems to have an answer. This has been a nightmare and they won't do anything to help. Take it from me, don't use these guys. You'll be paying just as much with other companies anyway. Save yourself the headache and stay away from Extra Mile Van Lines.

Update: If you provide me with direct contact info, I am happy to call you about it. We called to get a quote for moving across country. We spoke to Heidi, who was only on the phone with us for a few minutes. She asked how many rooms we had, how many bedroom sets, and a couple of other questions about couches, patio furniture, dining room and washer/dryer. The quote was about 4K. She did not ask about a visual survey or provid a checklist. If she had, we would have had a better idea of what we would be paying to move. While we do acknowledge that we had more boxes than we expected, we were never told that we had to put every odd-sized thing we owned into a box (and I mean EVERYTHING had to go in a box per the movers) and we were not asked about pictures/art on the wall or told that we needed to have them wrapped. While the contract does advise you get a visual survey, it is in the fine print, was listed as "waived" on our contract and never discussed. It is misleading and misguiding. Unfortunately, after our experience, we learned that this scam happens to a lot of people. We had to pay another $7,000 for a total of $11,000 the day of the move. To make it even worse, the movers on both ends did not have enough people to help them pack and unpack so we rolled up our sleeves to help and even then, items had to be left behind. While the movers were very nice, they needed more than 2 people on each end. Terrible experience.

Do not move with this company. They use local movers that do not communicate with you . Read the entire contract before you sign. Do not fall for their “expedited move fee” that guarantees the move to initiate in 7 days. Horrible , horrible experience

VERY DISAPPOINTED

What an absolute disaster of a company. They lie about everything from arrival, delivery and especially the prices. They appear to be a broker and not an actual moving company as everyone I’ve spoken with since the original contact has been third party. They mark you down for the truck minimum, knowing that your move will be more and cost more than the “quote” they provide. They are shady in how they deal with payment, with some parts paid by Zelle or cash only, some take Venmo, some take credit card, but there is no continuity. I highly recommend you look elsewhere for your move. UPDATE: Response from company is false. The driver of the actual truck would only take Zelle, no other payment option. You can make the initial deposit on a card, but nothing else. The driver also informed me they will only take Zelle for the balance at delivery. You have to pay 3 different times using this company. The date change was reflected in the signed contract, so changing the date prior to execution is irrelevant. There was no one day option offered when speaking to their agent who sent me the original contract. The actual truck driver confirmed that the company had reserved the minimum space allowed on the truck, which is why I will end up paying about $1,000 than the original contract quote. Also, I’ve used several moving companies over the years and have never had these problems so acting like this is standard operating procedure of moving companies is also false.

UPDATE BASED ON COMPANY RESPONSE Professional companies I've worked with in the past would give a refund if they failed to fulfill an order or service. Extra Mile Vanlines continues to hold my money for ransom. Let's address their response, which shows no accountability. 1) If you hold clients' deposits for ransom, specifically you told me you will not refund me unless I sign an NDA, limiting how I speak about you, then yes this is coercion and manipulation. I booked your company based on positive reviews I read. Only to later learn your business practice is to pressure people into signing legal documents in order to get their money back. Thus, those people can't speak about their experience openly. This is the nature of an NDA. 2. The BBB has nothing to do with the reviews or clients you make sign an NDA because the clients probably can't report you. You're throwing big words around that are meaningless. 3. Yes, you reached out to me, to try to coerce me into signing a legal document. There is nothing more to discuss. Refund my deposit because you did not deliver the service promised and broke our booking agreement. There's literally nothing more to discuss. I tried reaching out to Chris and he never responded. Derek threatened me. I am now letting our financial institutions handle it. Yet, instead of letting them work it out, you continue to harass me into signing a document. I told you I will not be signing an NDA per advice from my lawyer. 4. I agree that, as in any industry, it is standard to increase the price as quantity increases. As I stated in my original review, this is not the case in my situation. I was in clear communication with Chris the entire time, which I have documented. I did not increase my inventory list and have proof that my total cubic feet was under limit per our booking agreement. I had the exact inventory list per our booking agreement. Stop lying to me. Stop lying to your customers. Stop lying to potential customers. Stop stealing people's money and your shady business practices.  ORIGINIAL REVIEW: In October, I began searching for a moving company for a cross-country move in late November. A rep from Extra Mile Vanlines reached out to pitch their services. We discussed my inventory, services, and pricing, culminating in a "binding" price agreement based on my specific inventory and a 475 cu. ft. (3,325 lbs) space limit. I repeatedly confirmed the price would not increase and was reassured via text and phone that the rate was binding. I researched the company, and because of positive reviews, which I later found out are manipulated, paid a deposit. The dispatcher, reconfirmed these details on 11/20 and reiterated the agreed price and inventory. On 11/22, movers were scheduled between 1-4 pm but arrived at 7:10 pm. The truck driver, briefly looked at my apartment and claimed the price had increased to four times the agreed amount without providing evidence. My inventory matched the original agreement, and later, I verified that my belongings fit into a 10ft U-Haul truck (402 cu. ft.), well under the 475 cu. ft. limit. When I contacted the dispatcher about the price discrepancy, he initially offered to find another mover but quickly became hostile, threatening that I would lose my deposit unless I signed an NDA. This confirmed a pattern of bait-and-switch tactics, where consumers are pressured to pay inflated fees at the last minute. With no alternative, I rented a U-Haul and moved myself, incurring significant emotional, financial, and physical stress. Despite Extra Mile failing to honor the agreement, they refused to refund my deposit unless I signed an NDA, which I declined per legal advice from my lawyer. Extra Mile's behavior includes using deceptive practices, threats, and coerced agreements to exploit customers. Their positive reviews appear manipulated, as NDAs prevent honest feedback.

They brought partial pieces of multiple things. Tables with no tops and one top but no table, lost the rod to attach the top of my dining table. A footboard and no headboard, a bed but no rails. I've never been so disappointed. $5000 and they had nothing to say except we signed for it. I lost my temper and I don't regret it. Worst service I've ever recieved. Obviously nothing I can do but I highly do not recommend. Not even an apology offered and then shocked when I lost it. Your reply does not address the issue of your movers taking apart the furniture in storage and then not bringing all the pieces. My son signed for them because you called me after 11 the night before thanksgiving. I realize there is nothing I can do, but it was the absolute worst job I've ever paid thousands to have done and I have partial pieces of multiple items so I will continue to write as many reviews as possible to warn others. Do not trust these movers!!!! I did make a report to BBB and I am currently looking for anywhere and everywhere to leave a review. Also, this is my first ever bad review on anyone. I'm generally very understanding. This is taking advantage of the fact that I had already moved and was not there to watch every item be loaded. Nor could I take off from my healthcare job on Thanksgiving last min to watch every item be unloaded. I trusted(my mistake) and now have to hire movers again to get the pieces you took off and did not bring. My lesson of course. You have to live with the fact that you know you're movers did a terrible job and took advantage of the fact that I couldn't be there to supervise