Travis
Honestly disappointed with this app
Honestly disappointed with this app after almost a year of being with them. They don’t update your balance enough throughout the day and they constantly have to send me back money because they take the wrong amount.
Response from Extra CardDec 17, 2022
We’re sorry to hear your experience with Extra hasn't been everything you hoped it’d be! While we’re disappointed to hear this, we’d like to take the opportunity to tell you a bit more about our product, and the improvements we look forward to offering. Our system currently checks and refreshes your connected account balance up to three times a day. We understand that all of our members are unique and have different spending habits, and sometimes this just isn’t enough. We’re excited to say, we will soon be releasing a number of improvements, including an in-app manual refresh feature! This feature will allow our members to manually update their account balance any time within the Extra app. If you have any questions or concerns regarding your account, please reach out to [email protected] and a specialist will assist you. 😊




