Express Movers Services IncReviews of expressmoversservices.com

I hired Frontier Moving Services, not realizing they subcontract to Express Moving Services Inc. a deceptive, careless, and scam-driven company. Initially quoted for 763 cubic feet, Express demanded $2,125 more on pickup day before loading anything claiming I’d go over capacity. I argued with “Anothy” for three hours, explaining the quote should have matched the box sizes used. They packed inefficiently half-empty boxes and oversized materials not what I agreed to. I was forced into a verbal agreement to pay $1,007 more, even though I went over by only 237 cubic feet, not the 500 they falsely claimed. An hour after they left, my firearm went missing despite clear verbal instruction not to pack it. I had to drive over an hour to meet the movers, who had thrown my boxes on the side of the road, and it was not found until delivery At delivery, they refused to reassemble my furniture even though I paid for the service and threatened not to carry anything upstairs unless I paid another fee, despite that too being prepaid. Thanks to Colin at Frontier, those issues were eventually resolved. Then came the real damage: My $1,000 mirror shattered. 85” Samsung TV broken. Family member’s ashes missing. Boxes arrived crushed, mixed with someone else’s belongings, and were packed horribly: knives loose, candles leaking on clothes, glassware destroyed. I even had to tell them to take back boxes that weren’t mine. One mover was rude and combative, and they had to go to Home Depot to buy tools they should’ve had. Anothy admitted fault on a recorded call and promised compensation. It’s been a week. No response. No payment. No accountability. Express Moving Services Inc. is a scam. Frontier should be held responsible too. If you value your sanity, your belongings, or your wallet stay far, far away.

Stay Away from This Moving Company – You Deserve Better I’ve been dealing with Dolores, the supposed coordinator between pickup and delivery of my items. Our delivery was scheduled for April 20th. I called over 30 times that day with no response. The following Monday, I called another 20 times, only to discover there was no communication or record of my delivery being scheduled. Now, two weeks later, I’m still being strung along. Dolores became hostile and unprofessional—yelling at me for calling her “ma’am,” a common courtesy where I’m from. She insisted my items weren’t being held hostage, yet couldn’t give me a single clear date or time for delivery. I’m deeply concerned some of my belongings may be stolen or lost, and I have zero trust in this company at this point. On top of everything, they even threatened to charge me extra if I didn’t take down my original review—which I’m reposting here. Bottom line: Avoid this company. You’ll be disrespected, ignored, and potentially extorted. They need to hire professionals—not people like Dolores who belittle customers instead of helping them. BTW.. the men that unloaded our truck were delighted and quick, I feel bad that they have to deal with a Karen like Dolores! My original post I posted since nobody would respond: At this point my stuff has been stolen! I have been trying to reach them for days, and no answer. I have left over 10 messages and called 50x. I WANT TO KNOW WHERE MY STUFF IS ! why would you allow someone to state a day of delivery when you obviously don't. Now with no answer at all I just see as someone has stolen my entire life! Date of experience: April 20, 2025

Hired them to relocate my car from Auckland to Chch. They crashed their truck on a sunny Saturday afternoon wrote off my car in the process & didn't contact me until Monday, very very poor cowboy company.

DO NOT USE THESE PEOPLE DO NOT ZELLE MONEY I hired a company to move me, and they sent these people instead. They damaged all of my items, forged my signature and still doing the same thing to other people.

I was originally given a lower estimate of $6450 for 1545 cubic feet and when the driver and crew arrived he estimated that it would possibly be $1,000 more based on side of goods and then they loaded up the truck and said it will cost $9250 for 2400 cubic feet and that is what I have to pay, no exceptions. I was not given a heads up that it would go over that much nor was I given the opportunity to look at truck and see how much cubic feet my goods actually took up. When my furnature was delivered, I made sure to look inside truck to see how many cubic feet my furnature acutally took up and when I looked in the truck the number on the top of the ceiling next to where my furniture ended was around 1750. To make matters worse, the driver that delivered our furniture was so unfriendly and he just hired a bunch of people off of craigslist to help move the furniture into the house. They didnt seem to have moving experience and the driver was not good at wanting to put together our bed and other items that were taken apart, which was suppose to be included in the price. I was just told he has other places to be and it was rushed and not great to work with. When I complained to owner of the Express Movers Services I was told that the driver wasn't even licensed properly to deliver my goods and that they would not be working with him anymore. I was offered no compensation or a chance to review the issues that I brought up. I was simply told that I was wrong. I am just so upset about this entire experience and how unprofessional it was. Please make sure to do you research when hiring a moving company or working with a mover broker who may be working with specifc moving companies.

DO NOT USE THEM!!! THEY QUOTED US A PRICE FOR 59 ITEMS. UPON ARRIVAL THEY TOLD US WE NEEDED TO PAY AN ADDITIONAL AMOUNT TO HAVE ALL ITEMS MOVED. WE PAID THE ADDITIONAL MONEY. ALL OF THE ITEMS WERE NOT MOVED AND THE DRIVER LEFT AND DIDNT TELL US THEY WERE LEAVING. WHEN I CALLED THEM TO SEE WHERE THEY WERE AND ABOUT THEY OTHER ITEMS THEY TOLD ME IF I PAID THEM $1000 THEY WOULD COME BACK AND PICK UP THE ITEMS THEY LEFT. WHEN I CALLED THE OFFICE TO MAKE A COMPLAINT I SPOKE WITH MITCH, CARL ,DANIEL AND ARIEL AND THEY STATED ITS APART OF THE BUSINESS AND I NEED TO UNDERSTAND IT. SO I NOW HAVE TO FIND A WAY TO GET MY ITEMS FROM NY TO FL..

Please don't go for this packers and movers. They are the worst in service. I used packers & movers to relocate from PA to NJ in June 2024. Even after estimation through the video call, on the day of relocation a guy called Moses came with 4 spanish people and started telling household items are too much and you need pay $1000 more. Finally I agreed for $550 and accepted for moving as I was helpless. Later after moving to NJ I asked for the bill. But they were not ready to give the original bill and they took all our belongings. Next day in the afternoon after calling many times they came up with a bill and delivered the things. These people are not good for business, please stay away from them.

I originally dealt with American Movers who sent Express Movers to pick up. Upon arrival the movers repacked boxes and dismantled items and was very reassuring that all items would be delivered and handled with care. This is the worst company I have ever dealt with. I can't begin to tell you what condition the boxes were in most of them crushed. My items were broken, damaged and many items were lost. I would not recommend using this moving company