Expansys UsaReviews of expansys-usa.com

I buy Nokia 1320 Expansys USA is the best of all Internet store I have Use Pete Sarantos

This company rocks and provide outstanding customer service.My tablet arrived on time and in perfect condition. Thank you for offering Samsung Products, at a very good price.

I've tried Expansys UK and UAE before and the experience was fantastic. Sadly, Expansys US isn't at the same level. The item page said "Arrives in 5-10 days" but it took 3 weeks. When I talked to customer service they were not friendly at all, and they said the item is currently not in stock. (although the item page still said 5-10 days). On top of that they used the slowest shipping I've ever seen. This is definitely the last and only time I shop at Expansys US.

One of the worst customer services I've had. I received my phone with a defective screen. I had already bought a new nano-SIM from my mobile carrier, so my old sim was disabled, therefore I was now dependent on this new phone. I contacted Expansys immediately to request an exchange. It took them a while to get back to me, and then their reply was that I should contact someone else at the company. I tried to contact them and didn't hear back, then contacted again, etc etc - you get the point. Finally after about 1 week of back and forth, during which I'm using a partially defective phone - I get a reply back that they can't do an exchange but only a return. Which is crazy, as I saw on their website they have the phone for sale! So I went ahead, and paid out of pocket another $300 to buy the phone, will return the defective one once I get the new one. Problem is - they gave me only a few days to return the old one! Had I ordered a new one immediately, this wouldn't have happened. What horrible service! I really don't understand why they couldn't just: Send me with 1 day shipping a new, working phone (without me needing to pay for the new phone!) and I'd return the defective one the next day.

Fast service, processing, and delivery of the in-demand Nexus 5.

Great prices and outstanding customer service. Shipping is quick, and if you have a problem, they go out of their way to try and resolve it.

This is a pleasant but a little bit complicated transaction. Overall, Expansys-USA is a good company, with efficient shipping, and good customer support; they are also responsible and attentive to the customer's need. When I placed the order, I wasn't aware that if I chose free shipping, the delivery would be sent out by Fedex smartpost. That means Fedex accepts and delivers the item to your local post office and then the USPS makes the final delivery. The past 3 years, USPS in my area lost my packages 3 times. Even though I claimed back all of them at the end, the process was long and painful, at least 45 days to 60 days. Plus during this period, they required many back and forth communications. Sometimes it was not so happy to talk with some unhelpful staff. Unfortunately, this happened to this order again. But, when I linked on Expansys website, I typed my issue on the chat box, and someone responded to me momentarily. All the replies are clear and well taken with great customer support. The supervisor asked me to wait for the mandatory 15 day lost item processing. Then she would email me to confirm that I would like to receive the refund or the replacement. I called back on the 15th day, the same supervior answered my inquiries and insured I would have the item or refund. That afternoon, the shipment manager contacted me directly and confirmed my home address because I requested the phone. He shipped out the replacement the next morning. Afterwards, I have a Nexus 5 D821 16GB within 3 days . They upgraded delivery without any extra charge. As a long-time online shopper, I do recommand to shop from Expansys, good price, business attitude and great customer support.

Ordered a phone and paid extra for expiteded shipping. Item still hasn't shipped a couple days later so emailed to ask when it should arrive. I was told that they were only expecting stock a week later, I replied to then cancel my order. The following day I got another email that the item had shipped. I emailed again and was told now, they couldn't cancel it as it had shipped already. Eventually managed to get them to request FedEx return the item to them. I had to speak to 3 different customer service reps who had no record of each preceding conversation and the whole affair was unnecessary and extremely frustrating. Not so much as an apology or even, recognition of their mistakes.