Expansys UsaReviews of expansys-usa.com

Bought a phone " one plus 3 " , the screen got broken , asked them for a repair which I will pay for including ( shipping , handling, new screen ) , they refused , asked oneplus.net . they need expansys to contact them , because they were the intermediate who bought the phone , my phone is broken and I can't fix it no matter how much I pay . Expansys refused to help , or offer any suggestion , ignored my offers , and neglected my emails. DONT DEAL WITH THEM !

Order shipped to me 10/24 received late on 10/28. Opened and charged 10/29 - had to remove sticky glue and adhesive residue from it to hold and handle properly. Mon, 10/31 went to my carrier got a new sim and discovered it was an 8 gig not a 16 gig like I ordered. Deplorable. 11/8 still without a replacement. Unacceptable.

I ordered the phone because it says they will ship within 4 days. After one week of no update, I had to be the one to contact them. They then told me it was out of stock and I had to wait another 2 weeks. This is ridiculous because I was only back in the states for a week and therefore, by the time they ship it to me, I am already gone. Perla told me that I had to contact a manager if I want to know the details. Excuse me but shouldn't you contact me to update me? Afterwards since my card couldn't go through the first time, they had to reswipe my card and that took an extra 4 days. So I wasn't able to get my phone and I probably have to wait half a year before I can even use it. Thanks for the professional service Expansys/Perla.

Item was Samsung S 5 and yes it was B STOCK. It arrived all banged up and screen was cracked in 2 places. I understand not new item, but it was banged up, but does it also include cracked screen?

Bought an LG Urbane android watch from Expansis-USA. Called LG to check and learned that it was a grey market watch - made in Korea. So if I want to exercise LG’s 1 year warranty I’ll need to send my watch to Korea! Expansis claims this is clearly disclosed in their Terms and Conditions. But it’s just a statement that “Certain import smartphones, tablets, and other devices may only be covered under warranty in the country of origin.” The product description does not mentioned it was the import version and I didn’t buy this from Expansis-KOREA, I bought it from Expansis_USA. Now I have to either send it back at my cost or accept the crappy 6 month Expansis warranty. Yeah, I’m sure that will work out well. Here’s hoping this watch stands the test of time. Buyer beware. AVOID EXPANSIS.

My item came with significant damage, much of which could not have been done during the shipping process (missing screws, damage on the corner wrapped in the most bubble wrap, etc.). Sent back 9 days ago. No word from Expansys about the replacement. Will never buy refurbished from Expansys again and may never make a purchase period if I don't hear soon about the replacement.

Bought 6 Nexus 5 and 2 of them had screen issues. Very low quality chargers and 1 didn't work. Customer service was fast in sending 2 exchange phones but they sent them to a wrong address so I never got them. I'm still waiting for them to refund the 2 faulty phones plus the 2 that never got here. I wouldn't buy again. UPDATE: 20 days later I'm still waiting for the refund on the 2 phones they sent to the wrong address. Phones are lost somewhere and Expansys won't refund the money until they get them back...

As my patients has been battered via the nascent aspects of Expansys, let me declare it a promising idea that you are wasting your time on. The future is fun and we all want to be part of it, but what happens when we are in the future and the rest of our structured society is not? I purchased an experia Z5, the future to be sure, and when it arrived I was smitten! that feeling cascaded away after a day of normal use resulted in a cracked screen and all parties denying responsibility. Expansys even went as far as to tell me to get it fixed via a third party, which would have voided the manufacturers warranty and cost me an additional large sum of money. They wanted nothing to do with my misfortune. In there eyes I had already purchased the phone and they had my money. what they won't have is any returning customers. Great products do not make up for lack of customer care.