Expansys UsaReviews of expansys-usa.com

I thought that this was a reputable company. Was I wrong! I received a defective phone. I'm not upset about that. It happens. I'm upset because I CANNOT GET IN TOUCH WITH ANYONE. There is a phone number on my invoice. Silly me. I called it. It just goes to a full voice mailbox. There is a message - it tells you to go to a non-existent support chat. I then tried another number under Contact Us. Ha! It doesn't go anywhere. It just takes you to the "Operator", then hangs up. I then tried to email. I was informed that they would TRY to reply within 24 business hours. Now that isn't one day, that would be two to three days depending on how many hours a day they are open. And that's not even for sure. They will try. Just how many RMAs do they have that it takes them that long to get back to you? And why won't they answer their phone? Are there that many angry customers yelling at them that they stopped answering the phone? Reputable businesses do not operate this way. They have several hundred dollars of my money and all I have is a broken phone. Take your credit card and RUN.

I really love the phone, it does all and more than I expected. I had a problem with the order that was the fault of Expansys Usa. When I entered the order I used my home address for billing and the address where I am temporarily living for the ship to address. This capability existed on the order form. Expansys Usa would not bill to and ship to differing addresses. End result, the cost to reship by a family member was an additional $17.00 plus the delay, both were unacceptable.

Just got this Phone last week and here's my honest review. The LG G4 is a beautiful phone I would say just for camera, it's the best phone there for taking great shots! but for overall performance, it's just alright... 3 stars out of 5 stars. Texting for example, like there are times that you like to have your phone on a table or flat surface, this one, you can't -because it keeps rocking cuz' of the curved body of the phone plus some apps work and some apps are not compatible...like the Starbucks app I tried to sign in, it just would not let me log in- some system error it says on the screen and this one by the way is from Hong Kong-based model phone so I'm not sure if it's compatible with some of the apps here in the US like for example the LG Smartworld app, it wouldn't download the app with this type of phone it says it's not compatible, that sucks! Rear Camera on the LG G4 is great but not the front facing camera, the colors are not really great for selfie pic on some lighting... iPhone is still the best there is, it's user friendly and it's so easy to find what you're looking for and its just the best phone ever! Android, mmmm not so much. I have both iPhone and android phones I would say this one is a good phone but not great! Bottom line if you're going to get an android phone go with the Samsung galaxy S6 edge or plus or whatever or even the note 5, this one the Lg G4 is a OK... Don't waste $510 for this one, not worth it. Expansys by the way is really good, highly recommended if you r looking to get or buy an unlocked smartphone, go with Expansys! The best customer service there is! I'm a repeat customer. The only issue I had is with the phone itself. It's all brand new! It just didn't met my expectations. That's all. Would I buy another phone from Expansys ? Definitely yeah. I just have to really do a thorough research before I click buy.

I received the device that speaks Chinese and no instructions on how to deal with such device. I'm in USA and I do not speak Chinese. Should I stop Chinese people on the street and ask for translation? Is this US customer service and management these days? This is disrespect to customers, very softly speaking... Fire mid to high management and hire me. I will find a way to provide English lang. booklet and/or link to English instructions. I will also find a way to convince suppliers changing the default lang. on the device. Art.

THe phone is really great. First problem, the phone was not unlocked, so I writed an email and promptly Expansys (Dulce Murillo) help me with that. Second and really big problem: Sadly, my phone come with a bad microphone, and I realize of that after the 3 days period. So, now I have the phone on the technician and I must wait about 1 week for having it back (and of course, I must pay for the reparation...) So, as the title said, Great phone (It really is excellent!) but my experience is not that great. --- UPDATE --- Good Customer Service, improved warranty After my previous review, I have been contacted by Customer Service. They apologies for the inconvenience and offer my a warranty extension and a 20 $ refund. That is wath I called a good reaction facing probles with a customer. This action led me to make a second purchase on the expansys-usa site. I 'll let you know if everything is okay or if I had any problem.

I've purchased twice from Expansys USA. Shopping experience on the web was pleasant. My credit card didn't go through once they tried to process my order and I had to call my credit card company and call back Expansys to have them try again. The phone number in the email wasn't working so I called the main number instead. Product was shipped immediately based on my shipping selection and my purchase was packed securely. I would definitely buy from Expansys again.

1) Don't bother calling - nobody will answer no matter how long you wait 2) Customer service is only provided via emails, not timely, with a lot of frictions unless you have really easy case that does not cost them anything to solve. 3) I ordered a brand new item, but received a clearly used item. After several days of back and forth emails with customer service they authorized RMA admitting the problem, but still wanted me to pay for the return shipping even though it was problem on their behalf. 4) As of now still waiting for the reply. If I don't hear back from them soon I will raise the issue with VISA.

I wanted to compliment your team for your amazing customer service. I specifically want to call out Matthew Calabrese and Eric Smith as they helped me from my first email until yesterday when I received a replacement phone. My husband and I purchased two Nokia 930's and several weeks ago, mine got a huge green spot on the screen that covered about 1/4 of the screen. When I contacted Matthew he was prompt and very professional, got all my purchase information and then put me in touch with customer service so I could return my phone for a warranty repair. I was contacted when my phone was with customer service by Eric, who told me there was a manufacturers problem and then kept me updated on the progress. Last week he said they were going to replace my phone and yesterday I received it. I've got everything loaded and I'm back up and working thanks to your amazing team. I HIGHLY recommend Expansys, not just because of the products they sell, but for their professionalism of standing behind their products when something goes wrong.