Louis S.
I made a mistake with my order.
Amazing. The response and turn around time was exceptional. In ALL of their responses. ALL.

Exoticase - iPhone, Samsung, Google Cases & Accessories
exoticase.com (exoticase.com) has 106 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Louis S.
Amazing. The response and turn around time was exceptional. In ALL of their responses. ALL.
Mr P.
It's a scam cheap plastic terrible material it does not match what they show you on the picture 100% scam
Response from exoticase.comMar 26, 2026
Hello Khariton, we are sorry about your experience. You may reach out to our support and we will assist you. We apologize for any inconvenience.
Lauren S.
Was sent wrong color at first, but they resolved issue fully !
Response from exoticase.comMar 21, 2026
Hello Lauren, we are sorry about that. We sent you the case in rust color instead of wine red. We have gone ahead and refunded you in full. Apologies for the delay in the resolving the issue as we were waiting for the confirmation from the shipping department. It was an honest mistake where a wrong color got associated with the wrong variant and we are sorry about.
Patient
While others may have had poor experiences -- mine was excellent and quite normal. Yes, the case I ordered came from China, but shipping and arrival was only 9 days from day of ordering. I think that's totally reasonable. (I've had Etsy orders take way longer!) The case is exactly as ordered and fits my iphone perfectly. No complaints from this company whatsoever.
Leilani H.
The products were great but didn’t arrive in time. Customer service was superb! I would definitely order from them again.
Mike
Stay away! This looks like dropshipping kind of store. Website shows address in canada, Ontario. so I though I was ordering from a canadian retailer, and expected receiving it from canada in a few days. But my order is coming from China in 1 month!!! as if I ordered it on AliExpress. In addition I just read on reddit the quality of their product looks much better on photos than in reality. So would be surprised the case will look as great as I thought.
Response from exoticase.comMar 8, 2026
Hello Mike, we are sorry about your experience. We do ship some items from China but this is not a dropshipping or similar business as we have direct tie-ups with manufacturers and suppliers. The tracking showed that your package was delivered on February 23rd. Please reach out to us and we will assist you. Thank you
melony B.
I received the so-called case about two and a half weeks after I ordered it but it's not actually a case it's just a wire frame to put around your phone I bought it as a gift the recipient didn't like it I wanted to send it back they said I would have to pay for the postage and they would then reimburse me my $30 that I paid for it. When I went to set up postage on USPS it was going to cost me $18.95 to send a case back I emailed them several times about this and they kept sending me their criteria of me paying for the postage and then they would give me the $30 back so in actuality you're spending $48 to get $30 back and you might as well just throw $18.95 in the wind this company has no customer service they don't answer their emails at all and when they do they just send you a copy of their policy for returns I wouldn't buy anything from them again if they were the last cell phone case on this Earth
Response from exoticase.comFeb 19, 2026
Hello Melony, we are sorry about your experience and any confusion. The order was placed for a frame and not the entire case. The word "frame" is mentioned in the title and also the product description. Please reach out to us and we will help you resolve the issue. We apologize for any inconvenience.
Avril
Had an issue with an order, refunded in full. Would order from them again in the future.