exoticase.comReviews of exoticase.com

The case is cool but it arrived with the metal bent and so it doesn't fit my phone properly and there's a gap in one of the corners which makes it so the case can move on that corner and also makes it so the case doesn't cover the entire corner of the phone

Como posso avaliar uma coisa que ainda não recebi? Ainda aguardo e entrega

The case i recieved isn't the one in the picture, the one in the picture has rounded and open side buttons, the case i got is square and covered side buttons. happy to change my review if i recieve the case in the picture, as it seems to be good quality

Update (3): correct item arrived and review updated accordingly. Going to leave this review for others as a caution. Your experience may be a lot better than mine and I hope it is. But please be mindful Update (2): Yes, you are correct. A tracking order has now been provided; right after I edited my last review (seems to be an ongoing trend). The update tracking has now been live for almost a day, but the item still has not been dispatched from your warehouse. Again, I will reiterate that it has been a week since I made contact regarding this issue, and the correct item has still not been shipped! The reason I continue to edit my review is that this company seems to only take action to correct faults once a review has been posted or edited, and going off other people’s reviews, this seems to match their experiences! As previously mentioned, if I do receive the correct item, I may consider adjusting this review, but until then, my experience has been terrible, and hence the rating; although 0 stars fits better actually. Until I have my order in my hands, all your replies and emails are empty words. I will acknowledge Sarah in trying to get this issue sorted, but the time it has taken for the warehouse to take action is a joke. Whilst I understand there was a weekend in between the time where my issue was raised, and I’m not that unreasonable to take that into account. But look at the time timeframe - first order was placed on 29/10, to the shipping of the new item (which as of the 13/11 still has not been posted), it is far too long - especially when you consider it was their mistake. ETA in the new tracking is 20-28/11 (1 month in total). Update: been over a week since the incorrect item was received and no updated tracking information has been provided!! Do not read into their reply as they have corrected the mistake!! Once the error is fixed and correct item received, I am more than happy to change update my review. Anyone buying from these guys be very wary especially with the long transit time, will probably not see these new item til a month later or probably never! Wrong item sent, in order a AirPod 3 case but got sent a AirPod pro case (thing does not fit and I have no use for it). Have tried to get in contact with the seller by phone, email and using their form on their website but after receiving a reply stating they contact their shipping department and provide an update? Have heard nothing back. Do not buy from these guys! Suspect they are scamming people out of their money and not willing to provide any corrections for mistake on their end! DO NOT USE!! Order from other legitimate companies

Shady Company!! I received two tempered glass cases, black and white, but I ordered one in sand. They seem to have sent the second black tempered glass case instead of the black wallet case I ordered. The only thing that was the same was that they were both black. I emailed about the issue and received this response: “We sent 2 tempered glass cases because the pink color was out of stock. We also emailed you twice about this before shipping but received no reply. The other case was delivered as ordered (in black color).” I checked spam, trash, etc. I never received any emails besides order confirmations. I copied and pasted and forwarded my confirmation email and they can see what I ordered but you’re telling me you sent the correct one?! Uh no. Emailed back as much as she responded “ Let me check with the shipping department tomorrow and get back to you.”. To be continued…