Exercise.comReviews of exercise.com

Working with Matt was such a humbling experience. Going into this I was a little intimidated and unsure of what this was going to look like. Not only did he take me through everything I needed to know to get my business up and running, but he did it in a personable way that made me feel like he genuinely cared about my success. His response time and willingness to help was impeccable.

I recently transitioned my entire private coaching business over to Exercise.com after my previous white-label app unexpectedly announced it was being removed from the App Store with extremely short notice. What could have been a stressful, chaotic situation turned into the smoothest possible experience thanks to the Exercise.com team!! From day one, the technical support team, Success team, and my CMS manager have been nothing short of incredible. They took the time to explain every step clearly, answered every question (even the tiny ones), and truly understood the urgency of my timeline. They worked tirelessly behind the scenes to ensure that my new personalized app was built, customized, and approved in the App Store as quickly as possible. The transition was seamless - far better than I expected - and I felt supported the entire way through. The platform itself is built in a way that gives my clients the high-touch, professional experience I need for my coaching business. I genuinely cannot recommend Exercise.com enough! Their team went above and beyond for me during a time-sensitive transition, and I’m so excited to continue building my coaching business on a platform that’s this reliable, supportive, and easy to work with. Thank you again to the entire team - you’ve made what could’ve been a stressful pivot feel effortless.

I have been with exercise.com for 4-5 years now, and normally have great things to say about it. However, in the last 3 months I have had more issues than the first years alone. My app has not been able to play my own videos for 3 months now, so clients cannot use that part of the software. My participant waivers couldn’t get filled out due to an error for over a month which clearly is a huge legal issue I’ve had to work around on my own. My integrity as a coach that can deliver a great service is getting compromised and clients are now cancelling because they’re not getting what they’ve signed up for. And in trying to get compensated for the time the app hasn’t been working (a service which I pay for ahead of time), I’m getting told a flat no.

One of the biggest upsides has been working with Abbie. She is incredibly responsive to my emails, always follows up quickly, and consistently provides clear solutions whenever problems come up. Having that level of support has made the entire experience smoother and more efficient.

Exercise is VERY in depth, and their onboarding/success team has been extremely hands-on and helpful with the set-up process. I decided to register through Apple and Google for the app myself, and Wheskie still made sure everything was set up correctly. Abbie has been amazing in my onboarding and making sure I understand the platform, utilizing it exactly how I need to. Overall, they try to make it as seamless as possible to adopt the software. Support is also prompt with any issues and questions I have!

The customer support is truly above and beyond. My customer success manager, Abbie Sexton has been amazing. The system is challenging to get used to and onboarding is a beast (but worth it). The Zoom meetings and videos I've shared with Abbie have made this feel doable and fun.

John was so helpful throughout this process. he kept me in the loop with the progress of the app, and was quick to respond to emails I had with questions. He made the process easy, and I felt confident that we were on a productive timeline with the app launch!

Support team all around was great. They were fast and responsive and really made sure their clients were helped.