Exercise.comReviews of exercise.com

Kori, has been so helpful and so kind not to mention patient with me. working with exercise.com has been the best decision that I made and having Kori in our corner, they made things a piece of cake

I have been with exercise.com for 3 years now and initially it was absolutely awful the set up was long and painful. The migration to the app again painful. But it was a new platform so teething errors were somewhat expected. We finally got to a good place and everything was running smoothly. They have now done an update and it’s even worse than when they first began. I have emailed daily with a different glitch. Support can never actually help they just respond and say we will send to level 2 support or the engineered. You can’t speak directly with engineering so it’s constant bouncing back and forth and takes weeks for things to be sorted affecting your businesses!! But the latest one has completely ruined it for me! My clients measurements that have been in the system for years or months have completely changed eg a waist measurement is recorded in the app as 252cn which is not what I input it is the same for all clients not just one. I input my own weight and then go onto the system and it shows a completely wrong weight so now I have lost all of my clients progress over the years which is so upsetting. It’s so expensive (as an Australian customer) and for the support you receive it’s shocking! I have requested zoom calls to go over glitches and get ignored and refused. They just say they’ll pass the glitch on

This was the best decision I’ve made moving forward with my fitness career! If I could give more than 5 stars, I would. John was so awesome to work with! He was so patient and kind. He made sure I understood everything. He kept me in the loop the entire time, and then some! I truly can’t express how grateful I am that I found exercise.com and was able to work with the team I had!

Our strength and conditioning gym has 100+ athletes on Exercise.com and its iOS app. We have been experiencing bugs in the software intermittently. They consistently told us it was "user error" for the first ~3 months. Then they began asking us to send screenshots videos of our experience for ~2 months. Then they pushed out a new version of the app and said, "It is fixed. Your users just need to delete the old app and install the new one." It has the exact same issue. They always respond to our emails. However, Exercise never actually does anything when it comes to correcting bugs. After months of no progress trying to resolve multiple issues, I tried to connect directly with the CTO (who by the way was "CTO" of something like 5-10 companies simultaneously - yeah, right!) and he simply ignored me. DO NOT trust your business with this software. The only thing good about the company is their marketing.

Abbie is a superstar. She is attentive, thoughtful, and truly gets our business. I would hire her if I could! Thank you Abbie - let's going!

John has been an absolute Godsend through this process. He communicates quickly and is willing to go the extra mile to help me. I’m not a tech person so he’s been so helpful and patient guiding me through the app creation process.

Wonderful fantastic niece

I could not have asked for a better experience with my exercise.com team! Neil and John were both extremely attentive and helpful and walked me through every step of the way! Grateful for their support and work to get our app up and running!