Exercise.comReviews of exercise.com

I’ve been with ex.com for 4 years, and while they have become much better for the user it still has a long way to go!

All in all, to say my experience is a 5/5 would be lying. Exercise.com is only getting 3 stars from me as we've had a heck of a first year together. Now to be clear, the support I have received 5/5! My Account Manager, Abbie, has been patient, educational and offered her time to help me through each and every curve ball throughout our first year together. However, the onboarding process and lack of communication is where we all went south. Communication is essential and understanding exactly where you are categorized as a paying client into their software is not clearly NOT defined nor presented on paper - so ask questions, get it in writing otherwise expect conflicts and additional fees and you will have to go to upper management to get this done. All in all, I am still with exercise.com it is the best solution I have found for my movement studio and it offers me room for growth and additional features that help me better my business when they work correctly. This is an honest review as they do need to improve on many skills (communication) and in many categories (reporting, waitlist, client notifications - all of which I think they would agree and are working on with tech support to better these areas we have open tickets on). And to be clear, can my clients book with ease - YES! Can we offer programs and do the things we need to do in the studio daily - YES! So far is it worth it - YES!