Exact DataExact Data (acquired by Data Axle in 2021) has been a trusted leader in the multi-channel direct marketing industry. As prominent source of online and offline consumer behavior data, specializing in postal, email, and telephone list solutions, Exact Data prides itself on its commitment to quality data, customer service, and helping clients to acquire and retain new customers. Visit: www.ExactData.com Business Lists Consumer Lists Schedule a Marketing Consultation
Exact Data (exactdata.com) has 241 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Administration & Services · Lincoln, Nebraska
Excellent
Administration & Services · Lincoln, Nebraska
Excellent
Administration & Services · Omaha, Nebraska
Excellent
Administration & Services · Lincoln, Nebraska
Excellent
241 approved reviews, newest moderated first
Natalie
Jason was truly a pleasure to work with!! Thank you, Jason for your guidance and expertise :)
Response from Exact DataOct 16, 2023
Thank you for your kind words, Natalie! It is always our main goal to provide exceptional customer service and it sounds like Jason delivered on that promise. We look forward to working with you again soon.
vmasik
I recently had a regrettable experience with Exact Data, and I want to share my story to help others steer clear of similar frustrations. I purchased a marketing list from Exact Data, hoping to connect with potential clients for my business. Unfortunately, the list I received was filled with inaccuracies and outdated information. Phone numbers were incorrect, emails bounced back as undeliverable, and the data did not match the criteria I specified during the purchase. What's more concerning is the unprofessional behavior I encountered when addressing these issues with Exact Data. I interacted with a customer service representative who not only failed to acknowledge their company's responsibility but also exhibited a rude and dismissive attitude. This experience left me deeply dissatisfied as a customer, not only due to the inaccurate product but also because of the lack of professionalism in handling the situation. I strongly caution prospective clients against engaging with Exact Data for marketing list services. My experience serves as a warning, emphasizing the importance of researching a company's credibility and customer service quality before making a commitment. I hope this review sheds light on the challenges I faced with Exact Data and encourages the company to take customer satisfaction and product quality more seriously. It's essential for businesses to treat their customers with respect and deliver on their promises. UPDATE:10/27 I would like to add that since this time Exact Data has taken time to reach out and correct their error. I appreciate to attempt to provide customer service and the dedication to seeking a aimicable resolution .
Response from Exact DataOct 10, 2023
Thank you for taking the time to review your experience with Exact Data. I apologize that your recent purchase was not as successful as expected and apologize for any unprofessional behavior exhibited by our customer service team. We take responsibility for providing our customers the best quality possible when it comes to their data and marketing lists purchases, so we are sorry if this has not been the case in your experience. Our team is committed to making things right for you and will work diligently to ensure all inaccurate information is thoroughly investigated and appropriately addressed - we do not take such concerns lightly. We understand that trust is paramount when selecting a data provider and would appreciate the opportunity to prove our commitment to delivering top-quality customer service that exceeds expectations in future interactions. If there's anything we can do for you in the meantime, please don't hesitate to let us know.
DesignRev
My rep Jay was the man! Great service and speedy delivery of the final files. My Client is happy, and that makes us happy!
Response from Exact DataOct 16, 2023
Thank you so much for your kind words! It's wonderful to hear that Jay was able to provide such smooth and efficient service, and we're thrilled to have been a part of supporting your Client with their needs. We look forward to the opportunity to work with you again. Thanks again for your review and continued support!
JORDAN G.
Brad Haxton was very professional, attentive to detail and a fast responder. Much appreciated!
Response from Exact DataOct 16, 2023
Thank you for your kind words, Jordan! We are delighted to hear that Brad was able to provide you with attentive, fast service We pride ourselves on providing excellent customer service and it's great to know we achieved this for you. Thanks again for your feedback - we really appreciate it!
Nicole T.
I've utilized Exact Data a few times now for various marketing campaigns and the lists have been wonderful with great quality contacts. Larry Rosenthal is fantastic to work with and I appreciate all of his help and attention to detail. I'll def be back again!
Response from Exact DataOct 3, 2023
Thank you, Nicole, for your kind words! We're thrilled to have contributed to the success of your marketing campaigns. We're delighted that Larry was able to assist you. Our team is committed to providing personalized experiences that align with each customer's goals and needs. We always strive to deliver successful results. At Exact Data, we appreciate having you as a valued customer and can't wait to see you again soon!
Alexandria C.
Jason Dale is always helpful and helps me get the lists I need for my clients in a timely and effective manner.
Response from Exact DataOct 3, 2023
Thank you for sharing your positive experiences with Exact Data! We value your input and are grateful for your support! We are delighted to hear that Jason Dale provided you with prompt and efficient service. He goes the extra mile to ensure our customers receive the necessary lists in a timely manner. We will make sure to pass along your kind words to him!
Tori S.
Daisy was very timely. Everything moved smoothly and quickly!
Response from Exact DataSep 28, 2023
Thank you so much for taking the time to share your feedback, Tori! We are so pleased to hear that Daisy was able to assist you in a prompt and efficient manner. Thank you for choosing Exact Data!
Cody
Brad is easy to work with, highly professional, and generally easy to relate to.
Response from Exact DataSep 19, 2023
Thank you so much Cody for your kind words about Brad! It's always great to hear when our customers have a positive experience. We really appreciate your review and hope to continue providing great service on future projects with you.