Exact DataReviews of exactdata.com

Response from Exact DataJan 23, 2025

Hi John, We sincerely apologize for the delay in your list order. We understand the frustration of not receiving a timely delivery and take full responsibility for this mishap. Our team is actively addressing the issue and implementing measures to ensure that such incidents do not occur in the future. Thank you for bringing this to our attention.

Response from Exact DataOct 10, 2023

Thank you for taking the time to review your experience with Exact Data. I apologize that your recent purchase was not as successful as expected and apologize for any unprofessional behavior exhibited by our customer service team. We take responsibility for providing our customers the best quality possible when it comes to their data and marketing lists purchases, so we are sorry if this has not been the case in your experience. Our team is committed to making things right for you and will work diligently to ensure all inaccurate information is thoroughly investigated and appropriately addressed - we do not take such concerns lightly. We understand that trust is paramount when selecting a data provider and would appreciate the opportunity to prove our commitment to delivering top-quality customer service that exceeds expectations in future interactions. If there's anything we can do for you in the meantime, please don't hesitate to let us know.

Response from Exact DataSep 8, 2023

Thank you for taking the time to review Exact Data, RJ. We apologize for your experience with us and the low success rate that was ultimately delivered to you. Our goal is to provide a seamless and successful process when obtaining contacts for our customers—which clearly did not occur in your case. We strive to ensure our customers have plenty of detailed information before making their decision, so they know exactly what they're getting prior to ordering. We will certainly review the communications in this particular instance to ensure all relevant details were included in the written exchange. Once again, I apologize on behalf of the company for any frustration this has caused you, but thank you for bringing it to our attention as feedback like this helps us learn and improve where needed.

Response from Exact DataApr 19, 2023

Thank you for taking the time to provide us with your feedback. We apologize for any inconvenience caused by the inaccurate records you received. We want to assure you that we take data quality very seriously and have been working with you to address the issue. We understand that using purchased lists may be new to you, and we appreciate your suggestion that customers should research how to use purchased lists before buying them. Your recommendation is valuable feedback for us, and we will take it into consideration as we are continually revising our customer educational materials. As a gesture of our appreciation, we have credited your account to offset the number of inaccurate records you received. Thank you for bringing this to our attention, and we hope that we can work together in the future to provide you with high-quality data that meets your expectations.

Response from Exact DataMar 28, 2023

Thank you for leaving your review, Steven. We value all feedback, both positive and negative. We are sorry to hear that the data we provided you was incorrect in some areas. We take the accuracy of our data sources very seriously and understand the importance of providing reliable information from verified sources. Our team is actively looking into this situation further to investigate what may have caused these issues and address proper solutions as soon as possible.

Response from Exact DataMar 22, 2023

Thank you for taking the time to leave us a review, Brad. We apologize that you faced issues with the data quality. We take a lot of pride in delivering accurate and high-quality information, so we appreciate your feedback. We have tried to reach out to you to review and address the issue but have not heard back. We would really appreciate the opportunity to investigate what went wrong and make sure that it does not happen again moving forward. I've asked that our Support Team reach out to collect a few details to ensure higher percentages of viable records in the future. Again, thank you for bringing this to our attention, and we hope to hear back from you soon so that we can improve your experience with us.

Response from Exact DataJul 19, 2022

Our team is very disappointed in finding out you had no solution provided to you in regards to your concern. We want to make this right and offer a better solution for you. To do that we will need your contact information. Please reach out to us directly toll free at 877-440-3282 or we can be reached via email at [email protected]. Thank you.