eVoiceReviews of evoice.com

Response from eVoiceAug 19, 2026

Hello CFOY, thanks for taking the time to leave a review. Our front‑line support teams receive ongoing training on our product, and we’re glad they were able to quickly understand what you needed and get everything sorted out for you. We appreciate you sharing your experience and are always here if you need anything else.

Response from eVoiceAug 19, 2026

Hello Robert — Thank you for sharing your thoughts with us. Spam calls and robocalls have become a major challenge across the telecommunications industry, and we understand how much they can disrupt everyday business communication. Many customers express similar concerns, and it’s something carriers and service providers continue working to improve. While we can’t control third‑party callers, we do offer tools like call blocking and call management features to help reduce the impact as much as possible. We appreciate you taking the time to share your perspective and value you as a customer. We’ll continue focusing on solutions around this ongoing issue.

Response from eVoiceJul 28, 2026

Hello Antonio - Thank you for positive review and your feedback regarding spam callers. We understand how disruptive and frustrating these calls can be. These calls do not originate from our network; they are generated by third‑party robocall systems that target numbers across all carriers using spoofing and automated dialing. You can use our call‑blocking feature to prevent future calls from this specific number. However, because spam callers frequently switch or spoof new numbers, additional unwanted calls may still occur from different caller IDs. You can learn more about call‑blocking options and steps here: https://support.evoice.com/hc/en-us/search?utf8=%E2%9C%93&query=block+spam+calls We are aware of this important issue and topic and will continue to focus on automated ways to prevent this from happening in the future.

Response from eVoiceJul 28, 2026

Hello Roger - Thank you for sharing your concerns about the outbound call recording feature. We understand how important this functionality is for your workflow, and we’re truly sorry for the ongoing disruption. Our engineering team has been actively working on this issue, but the fix has taken longer than expected due to the complexity of the underlying problem. We know this delay has been frustrating, and we appreciate your patience while we work toward a permanent resolution. We’ll continue to provide updates as engineering progresses, and we’re committed to restoring full outbound recording functionality as soon as possible. Your experience matters to us, and we’re here to support you in the meantime with any alternatives or workarounds that may help.

Response from eVoiceJul 28, 2026

Hello Mario - Thank you for sharing your feedback. We understand how important it is to reach a real person when you need help, and we’re sorry if your recent experience didn’t feel that way. To clarify, we do not use bots for customer support. Every chat, call, and email is handled by a trained member of our team. After reading your review last week, we reached out multiple times by phone to connect with you and offer further assistance. We truly value you as a customer, and we’ll ensure our team does a better job making it clear that you’re speaking with real, authentic people who are here to help. If you still need assistance please reply contact us via phone, chat, or email. We are in the office Monday through Friday between 8 am and 8 pm EST and offer extended chat hours until 10 pm EST Monday through Friday.

Response from eVoiceJul 15, 2026

Hello Ryan - We’re really sorry to hear you’re still having trouble logging into your account. One of our team members will be reaching out by phone today to help get this sorted for you. We also want to apologize for not following up sooner. When you first contacted us by email, we requested screenshots of the error message you were seeing, but we didn’t receive the follow‑up information, and we should have checked back in with you. Thank you for your patience, and we appreciate you giving us the chance to make this right.

Response from eVoiceJul 15, 2026

Hello Butch, Thank you for sharing your feedback regarding our invoices. We’re truly sorry you felt your input wasn’t appreciated. That’s never the experience we want for our customers, and billing should always feel straightforward and easy to understand. We genuinely value customer feedback and are always looking for ways to improve. Our management team has listened to your call in its entirety, and they will be sharing your feedback with our internal teams. We’re also ensuring our team members clearly communicate when feedback will be passed along, so you know your concerns are being taken seriously.

Response from eVoiceJul 13, 2026

Hello VALUED CUSTOMER - Peter P. - We're so pleased to read your review regarding your billing inquiry. We will let the team member who assisted know about your review comments. Thank you for choosing eVoice!