eVoiceReviews of evoice.com

Response from eVoiceAug 28, 2026

Hello Pamela, we're sorry to read about your experience. In reviewing the ticket, we can see an update was completed, but if the setup still wasn’t correct, we apologize that we didn’t fully resolve the problem. We also see the account has since been cancelled, and if you ever decide to revisit the setup or want us to review what happened, we’re always willing to help as the business phone line you selected is still available.

Response from eVoiceAug 28, 2026

Hello News Republic Group, thank you for sharing such a kind review. We’re truly glad our team could support you during a difficult moment, and it means a lot to know that our approach made a difference. We always aim to treat our customers with understanding and respect, and your message is a reminder of why that matters. Thank you for trusting eVoice and for taking the time to share your experience.

Response from eVoiceAug 26, 2026

Hello Andrew, thank you so much for sharing this! We’re really glad to hear the setup went smoothly, and it’s wonderful to know our team was able to assist quickly when you reached out by email. Your recommendation truly means a lot to us. Peer-to‑peer referrals are one of the strongest votes of confidence we can receive. We’re grateful for your support and always here if you need anything.

Response from eVoiceAug 19, 2026

Hello Wylie, thank you for sharing your experience. We apologize that you’re having issues with your service, and we understand how valuable your time is and how important, reliable call performance is for your business. After reading your message, we had one of our top‑tier support specialists reach out and adjust the settings on your account. Regarding dropped calls, to move forward with a full engineering review, we do need a bit more information. Specifically, we’ll need at least two additional examples of the dropped calls, including the approximate time each incident occurred, so we can get this issue escalated. Thank you again for your patience and for giving us the opportunity to resolve this.

Response from eVoiceAug 19, 2026

Hello San — We’re sorry to read your review, and we sincerely apologize that we weren’t able to identify your issue earlier. Your feedback is incredibly valuable to us, which is why, after seeing your review, we had one of our top‑tier support representatives reach out to you by phone. It appears that by the time we called, the opportunity to assist you had already passed. If you’d ever be open to reconnecting, we’d truly appreciate the chance to make things right.

Response from eVoiceAug 19, 2026

Hello Ronald Calvin, thank you for taking the time to leave a review. We’re really glad your interaction with our team left a positive impression! We appreciate your feedback and your support.

Response from eVoiceAug 20, 2026

Hello Freedom, thank you for sharing your feedback with us. We’re sorry to hear you were experiencing issues with your service and unable to answer incoming calls, we know how important consistent performance is for your daily workflow. On August 20th, our team member Ashley reached out and was able to identify and correct a settings‑related issue on your account. We’re glad everything is now working properly, and we appreciate you giving us the opportunity to get this resolved. If you need anything else, please feel free to reach out.

Response from eVoiceAug 19, 2026

Hello Carlos - Thank you for sharing your experience. We appreciate your loyalty since 2018 and are pleased to know our service has consistently met your needs. Our teams are committed to continual improvement, and your feedback lets us know we are doing just that!