eVoiceA business phone system with robust features to help grow your business, all from your personal phone. Start calling from your new number in minutes without any complicated setup or hardware. Our phone system can be customized to meet your business's specific needs, featuring scalable features that grow with your business, with no long-term contract.
eVoice (evoice.com) has 290 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Central
worst company ever
Response from eVoiceSep 22, 2026
Hello Central, we're sorry to see your review. Our records show that our Support Team was able to assist with your recent request, but we understand there may be additional concerns we are not aware of. A member of our team has reached out directly to see if there is anything further, we can assist with. We appreciate the opportunity to better understand your experience.
FAX
I have had nothing but repetitive problems with your services since I started with you. I started services with you I think in 2010 I can't remember. Unfortunately I stay with you because it's too much of a headache to move my 800 numbers for all of my businesses. I have had nothing but a plethora problems with you. It is hard to get through to your customer service you wait on hold for 45 to 50 minutes only to get somebody who doesn't speak good English so you can't understand that. I cannot tell you how many times I've had to uninstall my app and reinstall it to make your stuff work. And even messed up today and today we are now in 2026. In addition, you have it set up where you can block somebody from calling you but you can't block them from texting you and I've had two people harassing me that I notified you about within the last two weeks. Your service is utterly bad and it needs major major major improvement!
Response from eVoiceSep 22, 2026
Hello Fax, thank you for being a longtime customer and for taking the time to share your experience. We’re sorry to hear about the ongoing frustrations you’ve experienced and understand how important, reliable service and responsive support are to your businesses. Our team has worked with you on your recent concerns, and the original support representative will be following up directly to make sure everything has been addressed and to assist with any remaining issues. We truly appreciate your many years as a customer and the candid feedback you’ve provided. It helps us identify where we need to do better.
Danielle C.
I'm let's see now. Then, a customer for like, at least ten years. No customer service very difficult to get through to somebody. Took you a whole month to try to resolve my issue. And I just mean a month to contact me period very disturbing would love a free month or two of service
Response from eVoiceSep 22, 2026
Hi Danielle, thank you for your feedback and for being a longtime customer. Our team has attempted to contact you several times and has left multiple voicemails so that we can discuss your concerns directly. Our voicemails are recorded in your support ticket details. We’ll be reaching out again, but to ensure we’re able to connect, please reply to support ticket email 1498686, with your preferred phone number and the best time to reach you. We appreciate the opportunity to speak with you and work toward resolving your concerns.
Abbiola
I’m not happy at all, I’m still not getting my calls as yet.
Response from eVoiceSep 18, 2026
Hello Abbiola, We’re disappointed to hear that you’re still having trouble receiving calls, and we apologize for the continued inconvenience. A member of our support team will contact you today to help determine what’s causing the issue and work toward a resolution. Thank you for your continued patience. Whether this is related to a setting or a technical issue with the service, we’re committed to doing our best to get things working properly for you.
Jacqualine
Amazing the customer service is great very prompt when needing help with invoicing or just question loved the service
Response from eVoiceSep 17, 2026
Hello Jacqualine, thank you for your wonderful review! We're delighted to hear that you've had such a positive experience with both our service and our customer support team. Our goal is to make every interaction as helpful and stress-free as possible, especially when customers need assistance navigating account questions or resolving unexpected issues. It's rewarding to know that our team was able to provide the level of support you deserve.
Kim
No follow up on issues, multiple tickets with different numbers. We can't calk patients and have to use personal cell numbers and no one is fixing. Now you ahut us out completely for trying to work around by doing click call. You assumed fraud and didn't even call me, now say up to a day to fix that ?!!!!!
Response from eVoiceSep 17, 2026
Hello Kim, we're very sorry to hear about the challenges you've experienced and understand how disruptive this has been, especially when it affects your ability to communicate with patients. We take your concerns seriously. After reviewing your case, we have arranged for a member of our team to reach out to you directly today to discuss the issues you've reported, provide an update on the status of your account, and work toward a resolution as quickly as possible. We appreciate your patience and the opportunity to address these concerns with you directly.
Charlie
The representative was super, super helpful. I can't even tell you how helpful he was and how completely he fixed the issue. I was really frustrated with our phone system and the settings, and he walked me through each of them and explained what the opportunities and limitations are. I'm super grateful for that.
Response from eVoiceSep 17, 2026
Hello Charlie, thank you for your wonderful review! We're thrilled to hear that our representative was able to help resolve your issue and turn a frustrating situation into a positive experience. We believe that understanding your phone system's settings, capabilities, and limitations is key to getting the most out of the service, so we're glad our team could walk you through everything step by step and provide the clarity you needed. Your kind words mean a great deal to us, and we'll be sure to share your feedback with the representative who assisted you. Thank you for choosing eVoice, and we're always here if you need help in the future!
Wade
I have used the service in the past I say the service was professional.
Response from eVoiceSep 17, 2026
Hello Wade, thank you for your review and for your continued trust in eVoice. We're delighted to hear that you've used our service in the past and found our team to be professional. Providing reliable service and professional support remains our top priority, and we truly appreciate you taking the time to share your experience. Thank you for being a valued customer, and we look forward to continuing to serve your communication needs.
