Axis
Problem was resolved...eventually.
The problem was resolved on October 20, 2026. The company did reach out by email a day or two before but I wasn't able to respond due to travel and they followed up wit ha phone call as stated in their email. In total it took a few minutes and everything was as it should be. The unfortunate thing is that until the initial TrustPilot review the matter was a non-issue to them. Had customer service been willing to help, the review could've started at 5 stars instead of sitting at 2 stars for so long. The company previously closed the ticket and gave itself a pat on the back. The problem was that the credit card was no longer valid. I tried to update it but the site wouldn't allow any financial update. The company said "we're still getting paid using the dead card so problem solved!" But that was not going to last and there's was no real customer service taking that matter seriously. Ultimately, the matter was resolved and other than the lack of phone support or interest to resolve initially, the product is actually a great product and has worked reliably since I signed up a few years back. I recommend the service but I also recommend that the company improves the quality and training of its customer service.
Response from eVoiceOct 19, 2026
Hello Axis - We reviewed your email interactions, and we apologize the team member didn't full action your request. We will have a member of our team reach out to you today, via phone to get the credit card updated for you. Thank you for your patience. If we don't connect with you via phone, we will try again and send a follow up email.