EverlywellJoin thousands of individuals who have already taken charge of their health with Everlywell. Whether you're proactively managing your well-being or seeking answers to specific health concerns, we're here to support you on your journey to better health. Visit us at www.everlywell.com to explore our range of testing options and start your journey towards a healthier, more empowered you.
Everlywell (everlywell.com) has 535 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Excellent
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535 approved reviews, newest moderated first
Brittany
So easy!! Loved that I could do everything at home. Results were given fairly quickly and it gave me peace of mind.
Response from EverlywellOct 11, 2024
Thank you for taking the time to leave us a review! We're so glad to hear that you gained peace of mind from your test results. 💚
frustrated
I couldn't access my account on my computer and never got notices of test results on my computer. I signed up online and then nothing happened. Nobody to give any help. When I clicked on contact us, the site just took me back to the same log in page over and over again. Fix your internet site!! It is useless.
Response from EverlywellOct 11, 2024
We're truly sorry to hear of the issues you've encountered. This is not the level of service we aim to provide, and we apologize for any frustration this may have caused. Please reach out to us at [email protected]. Thank you again for your honest feedback and for giving us the opportunity to improve.
Paul C.
I had paid for food sensitivity which never arrived. It evidently was delivered to the wrong address. I know they had my correct address, but I wrongly entered the address once. They will not return my significant amount of money after many communications. Business like this are rigid without any ability to apply reason to my situation. They will only send another test, but I don’t want to do furtherbusiness with them.
Response from EverlywellOct 11, 2024
We're truly sorry to hear about the trouble with your order, and any frustration this has caused. Thank you for your feedback. While we're unable to process refunds for orders shipped to the address provided during checkout, we would be happy to send a replacement kit to your correct address at no additional cost. Please feel free to reach out to our support team directly at [email protected] so we can assist you further with this. We appreciate your understanding and hope to have the opportunity to resolve this for you.
emily M.
I'm sure this is a really great thing unless you have questions. Customer service is absolutely atrocious. I'd call and get help, one person seemed knowledgeable, but everyone else was of NO help. One of the ladies I got connected with was absolutely getting out of her car. Lol
Response from EverlywellOct 11, 2024
We're truly sorry to hear of the issues you've encountered. Of course, if you have any specific questions, please reach out to us at [email protected]. Thank you again for your honest feedback and for giving us the opportunity to improve.
James A.
All went well
Response from EverlywellOct 11, 2024
Thank you for your review and thank you for choosing Everlywell for your at-home testing needs! 💚
Bri T.
Test said no sensitivity, which is already know is not accurate.
Response from EverlywellOct 11, 2024
Thank you for your review. We're sorry to hear that you were disappointed with your results. Of course, if you have any outstanding questions, please don’t hesitate to reach back out to us at [email protected]. Whatever you need, we’ll be here to help you move forward with your results.
Teri
Great experience: My test was easy to register and the instructions were concise and easy to follow. Once mailed, I received results in about 5-days! The results were easy to access and read, and the additional information regarding the numbers was easy and helpful.
Response from EverlywellOct 11, 2024
Thank you for your wonderful review! We’re happy to hear you had a great experience with us. We appreciate your support and look forward to serving you again!
Bonnie
Kit had good instructions. Results were timely. For someone like me (79) who doesn't have Medicare Part B, this service is valuable.
Response from EverlywellOct 11, 2024
Thank you for taking the time to leave us a review! We're so glad to hear the instructions were easy and you received your results in a timely fashion! We are here to support you in any way we can!